Aman Kaur

Detail-oriented client service professional with 4+ years of experience supporting customers, managing documentation, and ensuring accuracy in financial and digital processes. Strong background in reporting, account maintenance, problem resolution, and cross-functional collaboration. Known for delivering exceptional client experiences, working effectively under pressure, and maintaining high standards of precision and accountability.

Skilled in MS Office (Excel, Word, PowerPoint), CRM tools, and fast-paced, deadline-driven environments.

Customer Service Representative at Routes Car Rental (2025-08 – Present)

• Partner with internal teams to deliver seamless client experiences and resolve inquiries efficiently.
• Support account setup, digital onboarding, and updates to ensure client information remains accurate and up to date.
• Maintain precise documentation and ensure compliance with company policies and regulatory standards.
• Process payments, verify financial details, and resolve discrepancies with accuracy and professionalism.
• Identify client needs, recommend solutions, and escalate complex issues when required.

Deputy Returning Officer (DRO) at Elections Canada (2025-02 – 2025-02)

• Verified voter eligibility and processed registrations with 100% accuracy.
• Ensure strict adherence to federal procedures, confidentiality, and compliance requirements.
• Managed administrative tasks in a high-volume, time-sensitive environment with strong attention to detail.

Product Support Specialist at Teleperformance (2022-09 – 2022-12)

• Handled high-volume customer requests, account updates, and application processing.
• Provided product knowledge and guided clients through solutions, ensuring first-contact resolution.
• Maintained accurate records in Zendesk and collaborated with logistics and compliance teams.
• Supported reporting and documentation tasks to ensure data accuracy and timely updates.

Associate at Amazon Fulfillment Centre (2020-09 – 2024-05)

• Maintained accurate inventory and operational records, contributing to smooth workflow operations.
• Performed audits, inspections, and compliance checks to ensure process integrity.
• Collaborated with cross-functional teams to support efficiency improvements and meet performance targets.

Master of Technology in Polymers – Panjab University

Master of Science in Chemistry – Panjab University