Arpita Hirlekar

I am Arpita Hirlekar having four years of experience as Technical Support Engineer .

Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match to the Technical Support Engineer requirements and will bring immediate value to your compay goals.

Previously, in my Technical Support Engineer role, I exercised a calculated and methodical approach to problem solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in Office 65. MySQL. Linux and Software Testing , Figma with proficiency in Technical documentation and Java.

Because my professional goals align with company's mission and values, this opportunity is especially exciting. I believe my customer service, decision-making and management abilities will support and drive your continued organizational success.

To demonstrate the scope of my career history and professional competencies, please take a moment to review my attached resume. I appreciate your evaluation of my credentials and subsequent response.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Served as primary point of contact for support relating to owned solutions and products.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Designed tailored engineering solutions for customers based upon key requirements.
• Communicated with stakeholders to share critical technical information and deliver project updates.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Delivered Tier-3 support and SME input to internal and external customers.
• Performed root cause analysis of reported issues to enact corrections.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Designed tailored engineering solutions for customers based upon key requirements.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.

Bachelor Of Engineering. Computer engineering

( Mumbai University )

A.P. Shah Institute of Technology,

Thane. Maharashtra, India.

University of Mumbai

H.S.C.

Smt. Sulochanadevi Singhania School

I.C.S.E.

Mumbai, Maharashtra