Jas Kaur

Adaptable and results-driven IT professional with 2+ years of experience delivering business value across diverse roles and functions, including IT support, customer service, and business development. Skilled in incident response, vulnerability assessment, and policy development, with hands-on experience in security monitoring, threat analysis, and compliance with ISO 27001 and NIST frameworks. Strong organizational skills with the ability to multitask effectively in fast-paced environments.

Proficient in security tools, system administration, and cloud platforms, with a strong foundation in risk assessment, GRC, and technical documentation.

Desktop Support Engineer - VACFSS - Vancouver, BC

(2026-05)

• Supported onsite and remote employees by troubleshooting Windows 10/11, Microsoft 365, hardware, software, printer, mobile device, and network-related issues.
• Created, managed, and deactivated user accounts in Active Directory and Microsoft 365, including password resets, access requests, and new hire onboarding.
• Configured and deployed desktops, laptops, printers, and mobile devices while ensuring users received the required software and system access.
• Resolved technical issues through Fresh service ticketing system and maintained accurate technical documentation and knowledge base articles.
• Troubleshot shared drive access, file permissions, email services, and office productivity applications while delivering excellent customer service.

IT Analyst - Soul Foods - BC

(2025-10)

• Delivered technical support for hardware, software, and network systems, ensuring minimal downtime and smooth operations across multiple locations.
• Managed network infrastructure, performing configuration, monitoring, and troubleshooting to maintain optimal performance.
• Provided first-line support for user incidents and service requests, resolving issues promptly and escalating complex cases when necessary.
• Maintained documentation for troubleshooting steps, system configurations, and operational processes to streamline IT workflows.
• Supported end-user training and promoted best practices for IT systems usage.

Technical Support - G.S. Industries - India

(2016-06 - 2018-07)

• Provided comprehensive IT support, resolving an average of 40+ tickets weekly related to system and printer issues.
• Managed user accounts and access permissions via Active Directory, including password resets and account provisioning.
• Maintained meticulous documentation and logs for all IT support operations, ensuring accurate record-keeping.

Diploma - Cybersecurity - Lighthouse Labs (2025-06)

Diploma - IT & Business Applications - Kwantlen Polytechnic University (2020-12)

Bachelor of Science - Punjab University (2016-08)