Arslan Mahmood

Business-oriented operations professional with experience leading client implementations, managing workflows, and supporting cross-functional teams in fast-paced environments. Skilled in stakeholder communication, project coordination, and process improvement. Seeking an entry-level Project Coordinator, Implementation Specialist, or Business Operations role where I can contribute to structured execution and grow into leadership.

Technical Support Advisor at Apple (2025-04 – Present)

Managed high-volume technical support cases while maintaining service-level standards and cross-functional collaboration.

• Managed 100–200 high-volume technical support cases per week while consistently exceeding service-level standards.
• Diagnosed and resolved hardware, software, and network issues across Apple ecosystems.
• Documented case workflows and escalated complex issues to senior teams when required.
• Maintained performance metrics related to resolution time, customer satisfaction, and accuracy.
• Collaborated with cross-functional teams to ensure issue resolution and process compliance.

Founder & Project Lead at Client Compass Solutions (2023-01 – Present)

Founded and led end-to-end client website implementation projects from discovery to deployment, managing scope, pricing, timelines, and stakeholder relationships.

• Led end-to-end client website implementation projects from discovery to deployment.
• Defined scope, deliverables, pricing, and timelines for small business clients.
• Managed client communication, revisions, and stakeholder expectations.
• Coordinated hosting, deployment, and post-launch support.
• Developed pricing models and service structures for recurring revenue services.
• Designed internal workflows in Notion for onboarding, project tracking, and delivery; utilized Figma for design and prototyping.

Diploma in Computer Programming – Durham College (2023-12)