Arthur Luk
Application Production Support Analyst
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About
KEY SKILLS
Incident Management | Analytical Problem Solving | Reporting | Process Improvements | Documentation
Problem Management | IT Support and Customer Service (Telephone Banking and Self-Directed Trading)
Stakeholder Management | Cross-Functional Collaboration | Communication (written and verbal)
MS Office Suite | Tableau | JIRA | ServiceNow
Experience
Customer-focused and detailed oriented professional with 10+ years of progressive experience in Digital Technical Support within financial industry. Established successful process-improvements in various departments throughout tenure. Effective communicator builds rapport and establishes trusts with clients and coworkers. Works well in fast-paced, diverse team environments.
Education
Business Administration Diploma (DBA), Honours
Mohawk College Of Applied Arts and Technology – Hamilton, ON
