Program Manager, Enterprise Data & Migration Platforms at Albertsons / Safeway (Present)
Albertsons is one of the largest retail employers in North America - ~300,000 jobs across 2,200 stores, 22 distribution centers, and 20 food & beverage plants in 34 states, under the Albertsons, Safeway, Tom Thumb, Jewel-Osco, and Shaw's banners. Directly managed and mentored engineering teams - including contractor and offshore staff - delivering four successive platform programs through Jira, escalating from foundational integration/cloud migration to a revenue-generating AI and marketing-technology platform.
Retail Media B2B Data Exchange Platform (CDxP) at Albertsons / Safeway (2024-01 – Present)
- Delivered $100M+ in platform-enabled revenue by owning engineering delivery of a B2B data-exchange and AI platform, architecting real-time and batch pipelines on Kafka, Azure Data Factory/Airflow, Databricks/Spark, and Snowflake, while managing 2 Scrum teams (30+ resources) within a 150+ person org against a $10M program budget and a multi-quarter release roadmap tracked through Jira.
- Improved forecasting and targeting accuracy by directing GenAI agents for natural-language analytics, semantic discovery, and MMM-based demand forecasting, balancing model accuracy, automation, and planner control through iterative validation directly with advertiser and merchandising stakeholders, cutting manual reporting cycles from days to hours.
- Reduced data and release risk by building the platform's governance backbone - data quality validation, lineage tracking, change management, and release discipline - across a globally distributed engineering organization spanning engineering, data, product, sales, and marketing, establishing standardized runbooks and rollback procedures later adopted across subsequent platform programs.
Customer Allocation & Segmentation Hub (CA$H) / Customer Data Platform at Albertsons / Safeway (2023-01 – 2024-01)
- Unified customer identity across POS, ecommerce, loyalty, and digital channels by leading engineering delivery of CA$H, an ActionIQ-based CDP performing identity resolution and reverse-ETL-style activation across Email, SMS, and Push, consolidating data from a dozen+ source systems into a single, continuously refreshed customer profile used across marketing, merchandising, and analytics teams.
- Activated sub-minute, trigger-based personalization (Welcome Offer, Next Customer Purchase, Bonus Path, SMS instant allocation) by building personalization APIs and hybrid-compute campaign migration integrated with Salesforce, reducing offer-activation latency from hours to under a minute and enabling real-time behavioral triggers tied to loyalty and transaction events.
- Delivered the CDP on a $10M annual budget by directly managing 2 Scrum teams (30+ resources) of data/integration engineers and platform architects through daily stand-ups and sprint ceremonies, and owning the ActionIQ vendor relationship end-to-end, including contract renewals, roadmap alignment, loyalty BizOps migration, and CLV scoring model rollout used to prioritize retention campaigns.
Enterprise Data Warehouse Migration - Teradata to Snowflake (LDW → EDM) at Albertsons / Safeway (2022-01 – 2022-12)
- Eliminated Teradata's on-premises scaling costs by migrating Albertsons' Enterprise Data Warehouse to Snowflake on Azure - a full shift-and-lift of 600TB uncompressed data, 150+ reports, 275 DataStage jobs (1,000+ parallel), and 1,800+ ETL scripts across retail store, item/product, pricing, promotions, and supply-chain master-data domains - executed in phased waves to minimize business disruption.
- Secured customer data for ~2,000 business/IT users by tokenizing 100% of POS data for 2,350+ stores (5-8M daily transactions) during the migration, with zero compliance findings - including PII/PCI/PHI certification, role-based access controls, and disaster-recovery replication to a secondary region validated through quarterly failover testing.
- Guaranteed zero-disruption cutover by running parallel Teradata/Snowflake processing through go-live, separating storage from compute across 50+ Snowflake virtual warehouses to isolate workloads by business function; lifted platform performance 30-40%, and the same separation-of-compute pattern was later extended to a BigQuery migration.
EDIS 2.0 - Enterprise Data Integration System, Azure Migration at Albertsons / Safeway (2021-01 – 2021-12)
- Migrated Albertsons' most business-critical integration layer to Azure with zero downtime by coordinating 400+ data flows across 70+ cross-functional teams spanning Supply Chain, Retail, Digital, Pharmacy, HR, and Finance, running a phased cutover plan with rollback checkpoints validated against each domain's peak-load windows, and reporting risk and status transparently to engineering leadership throughout.
- Cut technical debt by retiring 83 unwanted flows and the legacy Oracle DB while migrating 228 EDIS Business Objects, 120+ stored procedures, and 101 ESP jobs, plus the POS pipeline for 2,211 stores with zero discrepancies, simplifying the integration footprint for downstream teams supporting the platform.
- Improved data throughput by re-architecting indexing, table partitioning, triggers, and extract procedures during the migration, standing up the Azure/Striim CI/CD and SLA foundation that later Albertsons programs, including CDxP, were built on - delivering the program to 100% Azure completion ahead of the committed timeline.
Senior Technical Program Manager - Financial Services & Enterprise Data Platforms at Multiple (2018-01 – 2020-12)
Directed enterprise data, identity/onboarding, and regulatory technology delivery for major global financial-services and consumer clients, managing contractor, offshore, and distributed engineering teams throughout - in reverse-chronological order, building the technical-leadership foundation later applied to platform and migration programs:
- Manulife: Kept a federally mandated compliance program on schedule by setting up Canada's largest insurer's ISDA-mandated Unified Margin Rules (UMR) program, building the project team and RAID-driven governance across compliance, legal, and technology stakeholders, and running a weekly steering-committee cadence ahead of the Sept 2021 Phase V deadline.
- WOW!
Communications: Protected service continuity across 300+ bi-weekly production changes by directing QE operations for the ICOMS and USHA billing systems over two years of continuous releases, developing an automated-testing strategy and defect-triage process that reduced post-release incidents and shortened regression-testing cycles.
- PepsiCo: Stood up an offshore engineering center of 1,000+ staff by di
