Puneet Malhotra

Program and operations leader with 9+ years at Bell, including four years leading projects and programs and one year in field operations management within a technical telecommunications environment. Combines an Electronics Engineering education and hands-on infrastructure experience with end-to-end program delivery, governance, risk and issue management, resource coordination, financial tracking and executive reporting. Proven ability to translate business and operational requirements into structured workplans, align IT, Product, Operations and field teams, and drive accountable execution across Ontario, Quebec and Atlantic Canada.

Project Manager - Bell Technical Solutions

(2025-01)

• Lead end-to-end delivery of multi-region programs across Ontario, Quebec and Atlantic Canada, defining workplans, timelines, stakeholders, dependencies, performance measures and implementation priorities.
• Own program governance and executive reporting, using KPI dashboards and structured updates to give Directors and senior leaders clear visibility into progress, risks, decisions and business outcomes.
• Coordinate concurrent initiatives across Operations, IT, Product, Bell Residential Services and field leadership, clarifying requirements, accountabilities and dependencies to keep delivery moving.
• Partner with IT and business stakeholders to design and launch an internal Promotions application, translating operational needs into requirements and supporting iterative rollout, adoption and workflow improvement.
• Standardize workflows and reporting while expanding established delivery practices into Atlantic Canada, improving consistency, accountability and organizational capacity across regions.
• Manage financial and operational controls for campaigns, including expense tracking, incentives, billing validation and performance analysis; recommend adjustments to improve stewardship and program effectiveness.
• Identify escalated delivery issues, coordinate corrective actions and communicate mitigation plans, decisions and next steps to senior stakeholders.

Manager, Sales & Promotions - Bell Technical Solutions

(2022-11 - 2024-12)

• Led a portfolio of regional initiatives across Ontario and Quebec, converting corporate objectives into structured programs, operating plans, KPIs and field execution.
• Directed, coached and performance-managed 14 sales and operations professionals, setting priorities, assigning work, reviewing deliverables and supporting employee development.
• Built reporting frameworks and performance dashboards to monitor program results, identify trends and provide data-driven recommendations to senior leadership.
• Planned and administered large-scale incentive programs, including eligibility rules, performance tracking, stakeholder communication, billing validation and budget oversight.
• Established repeatable governance rhythms, standardized processes and accountability measures to improve delivery consistency across regions and stakeholder groups.
• Served as the primary liaison between Bell Technical Solutions field teams and Bell Residential Services, resolving operational issues and strengthening cross-functional alignment.

Field Operations Manager - Bell Technical Solutions

(2022-01 - 2022-11)

• Led field technicians and sales agents in a safety- and service-critical operating environment, balancing productivity, customer experience, compliance and performance priorities.
• Implemented measurable KPI and performance-management frameworks that strengthened accountability and contributed to results above regional sales targets.
• Coordinated workforce activities, coached employees and partnered with cross-functional teams to resolve service issues and improve operational workflows.

Field Service Technician - Bell Technical Solutions

(2017-02 - 2021-12)

• Installed, maintained and troubleshot fibre optic, DSL, Cat5e/Cat6 and coaxial telecommunications infrastructure while meeting safety, quality and customer-service standards.
• Trained and onboarded technicians on technical procedures, safety requirements, quality assurance and compliance; earned six quarterly performance merits from 2018–2020.

Electronics Engineering Diploma - Sheridan College (2017)