Arvind Sangalad

I am detail oriented, problem solver and decision maker. I like to meet people from various backgrounds and help people, and see that smile on their faces when they get the help they wanted. It comes naturally to me to go out of my way and make things possible for people. I believe that passengers must get every possible help to have a smooth travel. I work in transportation and logistics with responsibility to move product arriving from various destinations to final destinations. I run investigations on missing product and make arrangements to retrieve product and redirect to final destination. I advise vendors on changes to the way product needs to be shipped to prevent product from getting damaged. I have worked in various work settings under pressure to deliver results and it is what gives me a sense of achievement and job satisfaction. I am excellent at customer service. With all the above and more to offer, and carrying various experiences I believe that I am a very good fit for this job. I look forward to meet for further discussions.

Loblaw Companies Ltd

• Transport Operations, cross dock product arriving from various destinations to final destination
• Investigate missing product, make arrangements to retrieve product and redirect to final destination
• Set reefers on appropriate temperatures as per product’s temperature requirement
• Coordinate with teams at final destinations to receive product into inventory
• Investigate damage claims and submit report
• Verify documentation for US import product
• Coordinate with carriers for trailer requirements and update scheduling during delay due to weather and road conditions

• Set up store displays and Christmas decorations, unpack new merchandise and move them to the sales floor
• Labeling new merchandise and discounted merchandise
• Keeping sales floor organized 

• Exceeded weekly sales targets by 15% and achieved high percentage of closure during initial discussions in the allocated territory through exceptional persuasive, rapport building and communication skills
• Conducted technical current state and To-Be assessment and pre-site inspection of client’s location to ensure right product configuration and error free product installation within prescribed service levels
• Managed the entire sales process from tracking leads to deal closures

Customer Service Representative

• Established strong business relationship with customers, targeted competitor's customers, handled customer objections, presented attractive packages and influenced buying behavior through GUEST (Greet, Understand, Explain, Sell, Thank you) approach
• Managed customer queries, communicated product specifications, collected customer details & closed the sale

Sheridan School of Business, ON, CA

• International Business Program

1. Ability to demonstrate knowledge in leadership, communication, decision making and problem solving
2. Ability to demonstrate knowledge in computer - Microsoft Office, Outlook, etc 
3. Ability to demonstrate knowledge in International Cultural Sensitivity and more