Manager, Distribution Operations & Logistics at Big Brands Inc. (2019-06 – Present)
Lead integrated operations for a Health Canada licensed, GMP-certified distribution facility supporting approximately $30–40 million in annual business activity and supplying OTC pharmaceuticals, health & beauty, personal care, cosmetics, travel-size consumer products, and household goods to major national retailers across Canada.
- Direct warehouse operations, inventory control, shipping & receiving, transportation, customer fulfillment, production support, facilities, and cross-functional operations while ensuring regulatory compliance, business continuity, and customer service excellence.
- Coordinate production readiness by ensuring the timely availability of raw materials, packaging components, labels, and inventory while partnering with purchasing, suppliers, receiving, and production teams to maintain production schedules and customer commitments.
- Lead NetSuite WMS implementation, warehouse process standardization, SOP development, KPI reporting, root-cause analysis, barcode management, and continuous improvement initiatives that enhanced productivity, inventory accuracy, operational visibility, and service performance.
- Lead, coach, develop, and performance-manage approximately 30 employees, including five direct reports, while previously leading cross-functional operational initiatives involving more than 70 personnel.
- Oversee national transportation, 3PL operations, cross-border logistics, appointment-based deliveries, carrier strategy, and final-mile distribution supporting approximately $2 million in annual freight spend, while driving transportation cost optimization and service performance.
- Manage regulated supply chain operations including temperature-controlled warehousing, lot and expiry control, retailer compliance, Health Canada requirements, warehouse infrastructure, material handling equipment, facilities, contractors, and business continuity planning to maintain uninterrupted operations.
- Partner with Sales, Purchasing, Customer Service, Finance, and Executive Leadership to resolve complex operational issues and align inventory, transportation, production support, and customer fulfillment priorities.
- Reduced freight costs by 20% through transportation optimization, carrier strategy, and 3PL management.
- Reduced standard order fulfillment from 2–3 business days to next-business-day shipping for the majority of customer orders through warehouse process improvements and operational planning.
- Led operations supporting a $30–40 million distribution business while overseeing approximately $10 million in regulated inventory across more than 3,000 warehouse bin locations.
- Successfully consolidated approximately 600 SKUs into a 50,000 sq. ft. distribution facility with no operational downtime.
- Designed transportation and fulfillment solutions supporting B2B, B2C, wholesale, retail, and specialized distribution for major national customers including Walmart, Loblaw, Sobeys, Lawtons, Core-Mark, PJC Jean Coutu, Pattison Food Group, and Canadian Tire.
Assistant Manager - Asset Management at Majid Al Futtaim Properties LLC (2017-03 – 2019-04)
- Managed service contracts exceeding USD $1.8 million while supporting vendor management, operational planning, service delivery, cost optimization and contractor performance.
- Supported CAPEX/OPEX planning, operational reporting, budgeting, tendering, contractor evaluation and continuous improvement initiatives.
- Participated in a USD $5.5 billion mixed-use development project with responsibility for facilities-management planning, service-provider selection and operational readiness.
Assistant Property Manager at Office of H.H. The Crown Prince of Dubai - Jiwin Investments (2016-05 – 2017-04)
- Oversaw operations supporting more than 23,000 residents across residential, retail and commercial assets, including facilities, contractor management, security, service delivery and operational projects.
- Directed district cooling operations serving more than 2,800 residential units and associated retail facilities, including system monitoring, policy development and cross-functional coordination.
Assistant Property Manager at Taziz Property Management Solutions LLC (2013-04 – 2016-03)
- Directed day-to-day property operations, contractor coordination, customer service, handover support, documentation and operational issue resolution across large residential and mixed-use assets.
Operations Manager & Customer Service Manager at Harbor Real Estate (2010-06 – 2013-04)
- Led operations, customer service, staff coordination, process improvement, client relations and cross-functional support for real estate operations and service delivery.
Collections Officer at Deyaar Development PJSC
Sales Executive at National Bonds Corporation
