Technical support
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My goal is to provide excellent inbound customer service by quickly resolving technical issues, managing billing concerns, and supporting customers with software issues. I strive to provide excellent client experiences pleasantly, assuring customer happiness and loyalty while adhering to the company's objectives for service excellence. I'm an expert in HTML, CSS, Angular, Flutter, and PHP, building dynamic websites to meet client needs.
With skills in Microsoft tech, SQL, and iOS/Android/Linux/MacOS, I excel in both tech and management roles. I prioritize clear communication and teamwork to provide top-notch solutions and build lasting client relationships.
I have been employed as a Technical Support Specialist at Best Buy for the past year. My main responsibility is to offer technical assistance to customers and document these interactions in the system. Additionally, I frequently use remote desktop tools to diagnose and resolve issues.
I recently graduated with a diploma in Computer Programming from Sheridan College in Brampton. My time at college equipped me with a strong foundation in computer skills, and I consistently excelled in my coursework. Additionally, I actively participated in various projects and internships, further enhancing my technical expertise and practical experience.