Microsoft Solutions Expert
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Dynamic and results-driven IT Infrastructure Lead with extensive experience in managing complex IT environments across multiple locations. Adept at overseeing Microsoft 365 environments, enhancing security protocols, and leading IT initiatives to support organizational growth. Proven ability to manage IT budgets and implement tailored solutions to meet business needs.
OEG Retail Cannabis – Toronto, ON – June 2023 to Present
Oversee IT operations for 100 retail locations and the head office.
Lead networking infrastructure for all retail stores, ensuring reliable and secure connectivity.
Design and maintenance of Office 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
Administer and manage all SharePoint sites to ensure effective collaboration and secure data management.
Utilize the Power Apps platform to create customized business solutions, leveraging Power Automate for process automation.
Employ Power BI for data visualization and reporting to support business decision-making.
Set up, launch, and administer Office 365 applications and features to align with business needs.
Execute Microsoft 365 tenant-to-tenant migrations while maintaining client experience.
Maintain Microsoft 365 tenant configuration settings, such as domain name settings, federation, and external access.
Implement and manage Microsoft 365 mobile device management (MDM) policies and configurations.
Configure and deploy Intune policies and profiles for mobile devices and applications.
Troubleshoot escalated issues related to Microsoft 365 services and resolve technical problems for end-users.
Manage and configure firewalls (Cisco Meraki, Sophos) to ensure secure and reliable network operations.
Implement and enforce security best practices within the Office 365 environment.
Configure and manage Microsoft 365 security and compliance features, including conditional access, data loss prevention (DLP), and retention policies.
Monitor performance, availability, and configuration standards of Microsoft 365 services and take appropriate actions to ensure service levels are met (e.g., Secure Score).
Implement security controls and compliance policies on devices, such as device encryption and remote wipe.
Stay up-to-date with the latest Microsoft 365 features, updates, and security best practices.
Provide technical support and training for other IT professionals on MFA configuration and management best practices.
Develop and deliver training programs to educate stakeholders, users, and IT support staff on best practices and policies.
Manage and maintain third-party integrations with Microsoft 365 services.
Computer Networking and Technical Support
