Ashley Hofmann

I am an enthusiastic and compassionate individual who utilizes empathy and patience to better connect with clients on an emotional level, to provide support during difficult times. Strong and clear communication, boundaries, and using a trauma-informed approach to assist in clients individual needs; drives me to successfully continue helping build community, grow hope and support change.

Housing Focused Shelter Worker - The Mustard Seed - 737 8th Street SE

(2024-06)

As an employee of The Mustard Seed, I aim to carry myself in and with grace, striving to always meet people where they are at, regardless of circumstances, and to never leave them there. In addition to accessing clients needs and sending out corresponding refferals, TMS company has offered me personal growth in the areas of setting healthy boundaries, deescalating even the most serious situations, and providing a consistent reminder to myself that we are all divine children of God, He wants hapliness for each and every single one of his children.

• Responding promptly to individuals in crisis, both inside and outside the building. This includes but is not limited to, addressing physical or mental health concerns, managing anger and aggression, handling interpersonal crises.
• Working to identify various crisis, meticulously minimizing harm to the individual and others, utilizing de-escalation skills, and assisting the individual in exploring healthy alternative options- are all skills I utilize on a daily basis.
• Data collection, and maintaining accurate client records in CCMS using FDARP Is a skill I have acquired.
• Common knowledge of Office 365, the HMIS datasystem, and FOODSAFE are all programs I am knowledgeable in.
• I hold current certification for the following skills: CPR/AED- Advanced, Trauma Informed Care, Mental Health First Aid, ASIST Suicide Intervention Training, Naloxone/Narcan training, food safe, FOIP, HMIS data system training.

Shelter Worker - Streets Alive Mission - Lethbridge

(2022-10 - 2023-03)

• Crisis intervention and Overdose Prevention
• Improved shelter residents ''mental well-being'' by conducting regular emotional support check ins and group discussions.
• Maintained control under pressure and in times of medical distress
• Served as liaison between clients and social service agencies, effectively advocating on their behalf and securing necessary resources
• Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
• Organized donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
• Excellent at verbally de-escalating conflicts.
• Acquired Advanced CPR & AED
• Acquired First aid training for Opioid Poisoning Emergencies

Rehabilitation Support Worker - Alpha House - Lethbridge

(2022-06 - 2022-12)

• Communicated effectively with approximately 20 patients and families, and other healthcare professionals to provide comprehensive patient care through the withdrawal process.
• Improved patient recovery by developing and implementing personalized rehabilitation plans.
• Promoted a positive atmosphere within rehabilitation settings, inspiring hope and motivation among recovering individuals.
• Was responsible for holding a daily group therapy session, where we were to discuss mental health, struggles with addiction and sobriety, grief, PTSD, and more.

Some College (No Degree) - Sociology And Psychology - Lethbridge College (2019-06)

High School Diploma - Medicine Hat High School