Ashley Maharaj

Responded to complex client inquiries and incidents via phone, chat, and email maintaining professionalism and empathy in high-pressure situations Troubleshot orders and system issues, investigated missing assets, and escalated urgent technical problems to internal stakeholders and vendors. Logged all findings and ticket activity in detail, contributing to SOPs and internal knowledge resources.

Customer Service Fulfillment Consultant - Stage Front Tickets - Remote

(2024-01 - 2025-05)

• Responded to complex client inquiries and incidents via phone, chat, and email maintaining professionalism and empathy in high-pressure situations
• Troubleshot orders and system issues, investigated missing assets, and escalated urgent technical problems to internal stakeholders and vendors.
• Logged all findings and ticket activity in detail, contributing to SOPs and internal knowledge resources.
• Partnered with IT and Operations during system outages and emergency response situations, maintaining communications and customer updates.

Team Leader / Assistant Manager - Vivid Seats LLC - Remote

(2021-09 - 2023-10)

• Supervised remote teams to exceed KPIs in a high-volume, fraud-sensitive environment, overseeing quality, training, and escalating case resolution.
• Spearheaded onboarding programs and authored SOP manuals and leadership guides to standardize performance and compliance.
• Conducted weekly QA audits and coaching sessions with direct reports, increasing performance and reducing escalated fraud-related disputes by 25%.
• Directed payroll, scheduling, and staffing efforts while ensuring security measures and internal policies were followed.
• Resolved high-impact customer complaints by investigating root causes, applying fraud flags, and mitigating risk exposure.

Order Fulfillment Representative - Vivid Seats LLC

(2021-09 - 2021-11)

Prior to my swift promotion to Team Leader / Assistant Manager, I successfully fielded inbound calls and chats from customers in addition to simultaneously responding to live support tickets in a timely manner.

Administrative Assistant / Marketing Associate - Indusite Realty Corporation - Mississauga, ON

(2006-06 - 2013-11)

• Served as first point of contact for clients, brokers, and stakeholders, managing a 12+ line switchboard and professionally handling high-volume inbound calls.
• Prepared commercial lease and sale agreements, ensuring accuracy, formatting consistency, and timely delivery to brokers and clients.
• Designed and produced marketing brochures, flyers, and advertising materials to promote available industrial and commercial properties.
• Assisted with property management tasks, including arranging signage for newly acquired properties and coordinating with vendors as needed.
• Maintained office efficiency by managing supply inventory, restocking backroom, and preparing the boardroom for client and broker meetings.
• Opened the office daily, ensuring readiness for business operations and creating a welcoming, organized environment.
• Supported company leadership with general administrative duties including filing, scanning, document preparation, and internal coordination.

High School Diploma - St. Martins Secondary School (2006-06) Mississauga, ON