Atif Rehman

• Over 3 years of experience of advance level desktop and VM support /trouble shooting using Windows OS in physical and cloud environment. Provide full support for OS, application, network and telephony components. Data management, dealing with internet security, firewall, virus, spam etc. 
• Dealing with Windows Active Directory admin & security. Office365 and virtualization technology i.e. VMware, Hyper-V infrastructure.

  Support

  Routers, Network Switches & TCP/IP. Asset inventory management. 

• Advance level user of Microsoft Office, Excel, Power Point, and Outlook. And different reporting software. 
• University Degree in Management Information System.

  Diploma in Information Technology Administrator.

• Excellent customers service skills, interpersonal, organizational and communication skills. Strong time management and multi-tasking ability in fast paced environment. Self-motivated and focused on delivering high quality product.

  Strong root cause analytical skills.

UR Cell Connections Inc. System Support (Apr 2018 till Present)

• Provides 2nd & 3rd level application and PC support to various clients & internal employees.
• Asset management, remote desktop support.
• Install and configure hardware as needed.
• Monitored and responded to hardware and software problems.
• System performance monitoring and optimization
• Clients problem solve using Remotely Connected Software.

• Provide technical support to business and individuals.
• Installation, configuration and maintain of windows OS systems
• Desktop support including imaging and desktop rollouts.
• Create and manage virtual machine and installed VM tools
• Maintain, troubleshooting and support user and system applications 

• IT support for in-house, remote teams, in person and phone for various hardware and software problems.
• Troubleshoot, maintenance, installation, configuration Dell, HP, Lenovo Systems etc.
• Provide technical support to employees for computer systems, software/hardware systems, applications and LAN components .
• Use Active Directory/ MS Exchange to manage accounts, security groups, distribution lists & mailboxes.

• Support Lotus Notes
• Firebird Wireless Setup
• Handling of Canadian Network devices

• Backup Maintenance
• Data Recovery
• Hardware Procurement
• OS upgrade specially Windows
• Handling of Network devices
• VPN setting
• Computer trouble shooting, data management, dealing with firewall, virus, spam etc. 
• Hardware/software/security upgrade when required.

Diploma in Information Technology Administrator Trios College, Canada

(PC Administration, Network Administration,

Window server Administration, Enterprise Messaging & Mobile Administration)