Atousa Deljou

Results-driven banking leader with over 23 years of progressive experience at RBC Royal Bank delivering exceptional client experiences, sales growth, and operational excellence across retail banking environments. Proven success leading and coaching high-performing teams, driving employee engagement, and building strong client and community relationships. Recognized for a client-centric leadership approach, strong business development mindset, and ability to inspire teams to achieve sales, service, and digital adoption goals.

Experienced in branch operations, talent development, compliance management, and cross-functional collaboration within both personal banking and advisory environments. Fluent in English and Farsi.

Assistant Branch Manager - RBC Royal Bank

(2024-02)

• Lead and develop a diverse branch team to deliver superior client experiences, strong sales performance, and operational excellence.
• Drive employee engagement and accountability through structured coaching, performance management, and career development planning.
• Support business growth by collaborating with internal partners to deepen client relationships and increase referral opportunities.
• Conduct daily huddles and weekly sales meetings to align team priorities, reinforce sales strategies, and strengthen a client-first culture.
• Champion digital enablement by coaching employees to educate clients on digital banking solutions and multichannel access.
• Ensure branch compliance, operational effectiveness, and adherence to corporate policies and procedures.

Banking Advisor / Manager Delegate - RBC Royal Bank

(2021-04 - 2024-02)

• Delivered personalized financial advice and banking solutions through proactive client conversations and needs-based recommendations.
• Built strong client relationships while consistently delivering exceptional service and achieving business objectives.
• Educated clients on banking products, digital tools, and self-service solutions to improve accessibility and convenience.
• Resolved client concerns effectively at first point of contact, enhancing trust and overall client experience.
• Coached and mentored new Banking Advisors and Client Advisors to strengthen product knowledge and service capabilities.
• Acted as Manager Delegate, supporting branch leadership with operational oversight and daily branch management responsibilities.

Manager Client Care - RBC Royal Bank

(2018-07 - 2021-04)

• Led and coached a client care team focused on delivering exceptional service and achieving high client satisfaction results.
• Drove a strong advice culture by coaching employees on sales effectiveness, relationship building, and client problem resolution.
• Supported branch sales growth by fostering collaboration between advisors and internal partners to address complex client needs.
• Led digital transformation initiatives by coaching staff on digital banking adoption and multichannel client support.
• Managed scheduling, staffing, and operational processes to ensure service excellence and efficient resource allocation.
• Maintained compliance with operational standards, audit requirements, and risk management practices.

Expert Client Advisor / Manager Delegate - RBC Royal Bank

(2004 - 2018-07)

• Provided expert guidance on policies, procedures, and operational processes while supporting branch escalations and approvals.
• Served as Digital Enablement Champion, increasing employee and client adoption of digital banking platforms and mobile solutions.
• Supported branch operations through supervision of end-of-day procedures, cash controls, and security protocols.
• Demonstrated leadership through coaching peers, supporting team development, and reinforcing operational best practices.

Bachelor of Science - Agricultural Engineering (1994 - 1998)