Austin Ardor

Customer success professional with experience owning full-lifecycle account portfolios, from onboarding through adoption and renewal conversations, across both enterprise SaaS and creator-economy platforms. Track record of building documentation and process systems without being asked, translating customer data into account strategy, and keeping cross-functional stakeholders aligned during fast-moving growth. Comfortable managing a wide book of business where prioritization and self-direction matter as much as relationship skill.

Portfolio Value Partner at Odie (formerly Totango) (2026-01 – Present)

• Own a portfolio of 33 enterprise client companies valued $35M-$100M each, running weekly onboarding calls through each account's 90-day activation window
• Designed a new onboarding SOP that cut a month off the original activation timeline, now used as the team standard
• Train client teams on platform usage and integrate the product into existing workflows using Salesforce, Snowflake, HubSpot, and RocketReach
• Leading a full internal knowledge base overhaul, interviewing employees across the company and migrating documentation into Confluence as both internal SOPs and customer-facing help center articles
• Serve as product owner for an internal AI intelligence tool, writing roadmaps and success conditions and coordinating with engineering; pitched and received approval for a project that connects the knowledge base to it so procedures auto-update as the company scales

Creator Success Manager at GoCreator Group (2025-01 – 2026-01)

• Managed a portfolio of 50+ creator accounts from onboarding through active revenue generation, running weekly 1-on-1 strategy sessions on platform adoption and performance
• Ran 500+ weekly outreach contacts and closed 25+ new account activations per week, attributing roughly $50,000 in platform revenue over four months
• Built a knowledge base documentation system from scratch that quadrupled team productivity and became the standard onboarding resource for new hires
• Fed structured account feedback into two product launches by working directly with the product team on requirements and use cases
• Tracked account health in FreshSales, flagging risk before it affected activation or retention

Viewer Experience Advocate at Disney (2025-01 – 2025-12)

• Resolved 4,000+ customer interactions across Disney+, Hulu, and Disney Debut at 100% SLA compliance, maintaining documentation accuracy throughout high-volume operations
• Selected for an elite crisis response team that cleared 70,000+ escalations in 36 hours under strict operational protocols
• Supported Disney Debut, managing high-visibility VIP accounts under NDA with zero incidents

Founder at The Myth Dimension (2022-01 – 2025-12)

• Founded platform focused on developing emerging creative professionals, securing $10,000 in MVP development funding through successful business pitch at Conestoga College Venture Lab
• Developed audience segmentation model using data analytics that improved targeted content delivery by 40%
• Created educational content series that positioned platform as thought leader, building credibility through consistent value delivery and deep understanding of customer pain points

Assistant Manager at Indigo Books & Music (2018-01 – 2019-12)

• Selected by CEO Heather Reisman to lead a revenue initiative that generated $110,000 in incremental revenue within 30 days
• Built executive reporting dashboards adopted region-wide and led a 30-person team through full execution

Certificate in Project Management – Google Careers (2024-01 – 2024-12)

BA Honours in English & History – Wilfrid Laurier University

Certificate in Writing to Publish – Conestoga College (2024-01 – 2025-12)

Incubator Program in Venture Lab – Conestoga College (2024-01 – 2025-12)