Credit Collection Associate (Customer Service Rep) - MJR capital service - Mississauga, ON
(2025-07 - 2025-08)
- Managed inbound and outbound calls, accurately documented customer details and handling inquiries while building rapport and ensuring customer satisfaction.
- Processed customer payments, verified account information, and obtained verbal consent for payment arrangements, ensuring compliance with company policies.
- Negotiated payment terms and provided tailored solutions to meet customer needs, aiming to achieve individual and department collection targets.
- Handled customer complaints and resolved issues within set timeframes, following up to ensure complete resolution and customer retention.
- Collaborated with the management team to suggest and implement process improvements for better customer service and collection outcomes.
- Supported collection initiatives under the guidance of the Manager and Branch Operations Lead, maintaining accurate and organized records.
- Consistently met performance goals, contributing to the achievement of department and company objectives.
Customer Service Representative (CSR) - Lions general hospital - Mehsana, India
(2022-01 - 2025-03)
- Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services.
- Recognized for being positive, intuitive and client-centric.
- Promptly responded to around 70 general telephone and email inquiries per day regarding existing business accounts.
- Managed client data and maintained individual customer service portfolios.
- Identified, qualified, and secured business opportunities.
- Coordinated business generation activities
- Developed customized targeted sales strategies.
- Built business relationships with current and potential clients.
- Understood client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).
- Collaborated with sales and leadership to secure, retain, and grow accounts.
- Created informative presentations, presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences.
- Created and maintained a list/data base of prospective clients, maintaining a database (Sales force, CRM, Excel, etc.) of prospective client information.
