Ayman E.

Solid experience in customer service, banking, and project support with background in ISO 9001, 22000, 19011 and HACCP. Strong adherence to workplace policies, CRLs and SOPs.

AI Content Creator at Remote (2025-06 – Present)

Creating end-to-end, high definition audio/visual AI content for social media channels.

• Created end-to-end, high definition audio/visual AI content for social media channels.

Production Operator at Novocol Pharma (2025-01 – 2025-06)

Operated and maintained pharmaceutical inspection and labeling equipment with focus on quality assurance.

• Operated and maintained pharmaceutical inspection and labeling equipment.
• Loaded and unloaded production materials and ensured consistent output quality.
• Conducted meticulous manual inspections of filled and labeled cartridges.

Intake Assistant at Al-Manal Immigration and Citizenship Services (2024-02 – 2025-01)

Processed client inquiries and intake forms while providing support across multiple communication channels.

• Responded to client inquiries via email, WhatsApp, and social media platforms.
• Processed intake forms and escalated files to the immigration consultant.

Production Operator/Lead Hand at Max Aicher North America (2020-01 – 2023-12)

Operated multiple production machines, coordinated with cross-functional teams, and trained new operators.

• Operated Bundle Packager, Compress & Tie, Upender and Weigh-Up machines.
• Conducted daily pre-operation checks and basic troubleshooting.
• Reviewed rolling schedules daily and adjusted the banding pattern accordingly.
• Coordinated with shippers, metallurgists, and other machine operators when needed.
• Trained and evaluated new operators and reported to finishing end management.

Seasonal Packager/Laborer at People Store Staffing (2018-01 – 2019-12)

Seasonal packaging and labor work.

Support Specialist at Lighthouse Technology Solutions (2017-01 – 2018-12)

Provided liaison support between technical teams and managed customer scheduling for audio-visual installations.

• Acted as a liaison between field technicians, project management, and IT members.
• Processed billing adjustments and updated the system with customer feedback.
• Handled 50-70 daily calls to schedule audio-visual installation visits for existing customers on behalf of the NBN and reputable Australian stores.

Financial Services Representative at Masraf Al Rayan bank (2015-01 – 2017-12)

Handled inbound calls and provided customer service for banking products and technical support.

• Handled 30-50 daily inbound calls, responded to customers' inquiries, issued, and cancelled debit, prepaid, credit cards and called back whenever needed.
• Provided technical support and troubleshooting for online and mobile banking.

Digital Marketing Clerk at Qmobile (2014-01 – 2015-12)

Distributed SMS updates and translated news content between Arabic and English.

• Distributed SMS updates covering news of politics, sports, and economics.
• Translated news content between Arabic and English.

Bachelor's degree