Ashish Khot

As an experienced professional in client relations and service management, I bring a proven track record of enhancing customer satisfaction and optimizing service delivery. With over seven years in roles that span customer service, team management, and training, I excel at building strong client relationships and ensuring seamless communication. My tenure at Amazon honed my skills in resolving complex issues, developing training programs, and managing client interactions with a keen eye for detail and a focus on continuous improvement. In my most recent role as a Manager at Masala Bay, I successfully led daily operations, implemented loss prevention standards, and mentored staff to achieve high performance. I am adept at using ERP systems and have advanced knowledge of MS Office, which enables me to manage client information efficiently and develop robust Service Level Agreements (SLAs). My educational background in Project Management and Global Business Management further complements my ability to deliver exceptional client experiences and drive operational excellence.

With over seven years of professional experience, I have excelled in various roles focused on client relations, team management, and training. At Amazon, I progressed from a Customer Service Associate to a Team Manager and Senior Training Specialist, where I developed and implemented training programs, managed new hires, and resolved complex customer issues. In my recent role as a Manager at Masala Bay, I led daily operations, mentored staff, and ensured high standards of customer service and inventory management. My expertise includes project management, effective communication, and advanced use of ERP systems and MS Office, making me well-equipped to enhance client satisfaction and operational efficiency.

I hold a Graduate Certificate in Project Management and a Graduate Certificate in Global Business Management, both from Conestoga College in Ontario, Canada. Additionally, I have a Bachelor of Science in Computer Science from Savitribai Phule Pune University in India. This education has equipped me with a solid foundation in project management principles, global business strategies, and technical proficiency, all of which are crucial for driving client satisfaction and operational excellence in my professional roles.