Azam

Operations and business professional with extensive experience across food industry, retail, banking operations, accounting, and academic environments. Combining a strong foundation in Food Science & Technology with graduate-level education in Business Management and Canadian experience in operations and regulated environments. Skilled in quality assurance, process improvement, workflow coordination, customer service, financial operations, and continuous improvement initiatives.

Proven ability to adapt across industries, solve complex operational challenges, and support team performance in fast-paced environments.

Operations Specialist - Royal Bank of Canada (RBC)

(2021 - 2026)

• Managed high-volume operational workflows while maintaining accuracy, quality standards, and compliance requirements.
• Coordinated with internal teams to resolve complex issues and improve service delivery.
• Analyzed process gaps and supported continuous improvement initiatives to enhance operational efficiency.
• Managed escalations requiring problem-solving, prioritization, and attention to detail.
• Provided coaching and support to colleagues to improve operational performance and knowledge sharing.
• Maintained accurate documentation, records, and operational reporting.

Sales Cashier - Shoppers Drug Mart (Pharmaprix)

(2018 - 2019)

• Delivered customer service in a fast-paced retail environment while maintaining accuracy and efficiency.
• Processed cash, debit, and credit transactions with strong attention to detail.
• Assisted customers with product inquiries and supported daily store operations.
• Maintained organized work areas and followed company procedures and service standards.

Quality Assurance Technician - Shadab Khorasan Food Industry

(2003 - 2004)

Supported quality assurance activities, product development, and quality control testing in a food manufacturing environment.

• Assisted with new product formulation, process evaluation, and quality improvement initiatives.
• Collaborated with internal teams to ensure product quality and compliance with specifications.
• Supported project planning and implementation activities.

Supervisor & Course Lecturer - Department of Food Science & Technology

(2006 - 2014)

• Supervised laboratory activities and trained students in food science procedures and technical practices.
• Developed training materials and delivered technical instruction.
• Managed multiple responsibilities requiring planning, organization, communication, and leadership skills.
• Provided guidance and feedback to improve performance.

Executive Officer - Scientific Journal (RIFST)

(2014 - 2016)

• Coordinated publication operations, documentation, and communication with researchers and reviewers.
• Managed administrative workflows and maintained quality standards for scientific publications.
• Collaborated with teams to improve processes and ensure timely completion of projects.

Accounting Technician - Mackisen Consulting Inc.

(2019 - 2020)

• Supported accounting operations including reconciliations, financial records, and documentation.
• Assisted with AP/AR activities, GST/QST filings, and financial reporting.
• Investigated discrepancies and maintained data accuracy.

Diploma - Business Management - McGill University

Master’s Degree - Food Science & Technology - WES Evaluated

Certificate - Accounting Principles & Computer Applications Certificate - Dawson College