Babs Okubote

Dedicated and customer-focused IT professional with more than 8 years experience and leadership in providing technical support and managing service desk operations. Seeking a challenging position where I can leverage my skills in team management, technical expertise, and exceptional customer service to drive IT excellence within the organization

• Experience in creating and implementing IT service desk policies and procedures
• Experience leading and working with a team of IT support agents
• Experience assisting end users with technical inquiries and troubleshooting
• Strong investigation and problem-solving skills, with the ability to analyze technical problems and provide effective solutions
• Excellent communication skills, both written and verbal, to communicate technical information to a non-technical audience
• Demonstrated ability to multitask and manage time effectively in fast-paced environments
• Proficient in using service desk software, CRM systems, and remote support tools
• Very comfortable with adapting to new technology
• Consistently met or exceeded customer satisfaction targets

University of Ibadan, Nigeria

B.Sc. Computer Science