I have been working in IT for 5 years including hardware and software support
Experience
Experienced with Microsoft office 365 and its collaboration tools.
Experienced with supporting customers including interpersonal skills, verbal and written communication through phone, forms, ticketing system and in person.
Experienced with administration and supporting of DNS server, Active Directory environments, domain controllers and replication GPO, Office 2010,2013,2016, DHCP, HTTP, SSL, SharePoint, TCP/IP protocols, WAN/LAN configuration, VPN, Wireless and remote desktop service management.
Knowledge on Cyber-Security to prevent attacks.
Knowledge of azure cloud.
Solid experience in trouble-shooting issues regarding internet and Microsoft VPN connectivity, WSUS, Microsoft exchange, Microsoft outlook, smartphones, android, Hyper-V backup and configuration, active directory domain configuration, print server management (port redirection, internet printing and printer pooling) and server monitoring.
Experienced with Windows installation, troubleshooting XP, 7, 8.1, and 10.
A fast learner, detail oriented and excellent team player with strong time management skills to prioritize workload and consistently meet tight deadlines in a fast- pace environment.
Provided accurate information and reports on IT products or services.
Followed up with client, gained feedback, and saw the problems through resolutions.
