Bajhoi Briggs

Experienced and adaptable professional with a strong background in customer service, manufacturing, machine operation, final inspection, packing, inventory control and data processing. Skilled in following procedures, maintaining quality and safety standards, working as part of a team, and learning new tasks quickly. Brings international work experience and a reliable, detail-focused approach.

Service Associate at EXL Service (2024-12 – 2026-08)

• Assisted beneficiaries with life insurance claims; explained claim steps and paperwork; supported smooth and timely resolution.

Call Center Representative at Sagility (2022-07 – 2024-12)

• Handled high-volume customer inquiries; supported FAQ knowledge-base development and followed policies and procedures.

Service Associate at Adec Innovations (2020-05 – 2022-05)

• Supported loan applications; gathered and verified financial information; performed data encoding/decoding and secure data-transfer tasks.

Final Visual Inspection, Machine & Packing Operator at Siliconware Precision Industries Co., Ltd. (2013-10 – 2016-09)

• Performed final inspections; monitored process controls; calibrated machinery; maintained machine-parts inventory; verified labelling; prepared shipping documents; and followed warehouse safety procedures.

Final Visual Inspection & Machine Operator at AMI Semiconductor Philippines, Inc. (1995-09 – 2001-09)

• Inspected components for dimensional accuracy and surface finish; supported process-control plans; troubleshot machine malfunctions; and maintained production, machine-setting and tooling records.

Manufacturing Operator at Various (2002-04 – 2012-11)

Additional manufacturing experience: Nov 2009–Nov 2012; May 2006–Dec 2008; Apr 2002–Apr 2004.

• Process-control monitoring
• Equipment inspection
• Inventory of machine parts
• Quality checks
• Labelling
• Inventory software
• Shipping documentation
• Safety procedures

Bachelor of Science in Computer Engineering – Adamson University (1991 – 1993)