Ben

Game Release Operations specialist at Electronic Arts with 5+ years of experience delivering global launches for major gaming franchises including Apex Legends, EA Sports FC, Madden NFL, and The Sims. Experienced in coordinating cross-studio releases across console and mobile ecosystems, supporting high-scale live service titles and complex platform publishing requirements. Known for driving smooth launches, navigating certification pipelines, and partnering with development, QA, and publishing teams to deliver reliable releases in fast-paced AAA production environments.

Dedicated game release operations professional with extensive experience in managing high-stakes global launches. Proficient in coordinating release schedules, conducting readiness checks, and maintaining comprehensive documentation to mitigate risks and drive successful content delivery for live-service titles.

Associate Release Manager II at Electronic Arts Games India Pvt. Ltd. (2024-12 – 2026-05)

• Led release operations for Nintendo platform titles, ensuring timely first-party submissions, build validation, and effective release scheduling.
• Coordinate with development, QA, marketing, and platform relations teams to ensure successful console releases.
• Managed build uploads and certification requirements, maintaining comprehensive release documentation for Nintendo platform publishing.
• Conducted release readiness checks to identify and mitigate risks before major content launches and title updates.
• Partner with global EA release management teams to deliver time-critical launches and patches.

Associate Release Manager I at Electronic Arts Games India Pvt. Ltd. (2020-03 – 2024-12)

• Coordinated global releases and live-service updates across multiple high-traffic mobile games.
• Coordinated global releases and live-service updates for multiple high-traffic mobile games, ensuring timely delivery and player engagement.
• Configured microtransaction catalogs, implementing pricing updates and optimizing store configurations to enhance user experience.
• Validated store metadata and marketing assets while ensuring compliance with platform requirements, contributing to successful game launches.
• Validated store metadata, marketing assets, and platform compliance requirements.

Support Analyst (Full-time) at Arcserve India Software Solutions Pvt. Ltd. (2018-09 – 2020-03)

• Achieved high customer satisfaction through effective troubleshooting and proactive communication, enhancing user experience.
• Delivered enterprise technical support for software, hardware, and networking environments, ensuring operational continuity.
• Coordinated incident resolution via ticketing systems and collaborated with engineering teams for timely escalations.

Associate Operations Analyst (Contract) at TEKsystems India / Arcserve India Software Solutions Pvt. Ltd. (2017-02 – 2018-09)

• Coordinated license fulfillment and NFR requests, ensuring alignment between sales and operations teams.
• Assisted customers in resolving licensing issues, facilitating product upgrades, and managing contract renewals.
• Achieved Licensing Technician of the Month status for four consecutive months, highlighting dedication to customer satisfaction.

Procurement Specialist at E.I. DuPont Pvt. Ltd. (2011-09 – 2012-11)

• Managed SAP purchase orders and negotiated vendor pricing, achieving favorable terms for budget adherence.
• Procured raw materials and equipment for multiple US manufacturing sites, ensuring timely availability for production.
• Resolved vendor invoice discrepancies, enhancing accuracy in supply chain operations.

Bachelor of Social Work in Sociology – Madras Christian College (2007-02 – 2010-08)