Benedicte Munyinga
Dynamic, client-oriented professional with solid experience in airport passenger services, sales, styling, and managing complex situations
About
Dynamic, client-oriented professional with solid experience in airport passenger services, sales, styling, and managing complex situations. An excellent communicator, detail-oriented and with a strong team spirit, I stand out for my responsiveness, organizational skills, and passion for delivering quality customer experiences.
Experience
Ground Handling Agent - Passenger Services - Air France KLM - Montréal
(2023-07)
- Welcoming, guiding, and assisting passengers at the airport
- Baggage check-in and verification of travel documents
- Managing boarding and communicating information to travelers
- Assistance during delays, cancellations, or complaints
- Coordination with crew members and security services
- Writing incident reports and handling administrative tasks
- Efficient handling of flight delays and cancellations, with proposal of alternatives (re-routing, compensation vouchers) while ensuring clear and reassuring communication with affected passengers
- Frequent recognition from travelers and staff for my service orientation, responsiveness, and ability to resolve complex requests calmly and professionally
Sales Associate, Sales Advisor, and Stylist
(2021-11 - 2022-11)
- Welcoming customers and providing personalized advice based on their style and needs
- Styling: guiding customers in choosing items suited to their body type and personal image
- Showcasing products in window displays and on the sales floor
- Cash register transactions, handling returns and exchanges
- Receiving merchandise and visually organizing the sales space
Education
Major - Political Science - Université du Québec à Montréal (UQAM) (2024)
General Literary Baccalaureate - Lycée International de Ferney-Voltaire (2020)
