Benedicte Munyinga

Dynamic, client-oriented professional with solid experience in airport passenger services, sales, styling, and managing complex situations. An excellent communicator, detail-oriented and with a strong team spirit, I stand out for my responsiveness, organizational skills, and passion for delivering quality customer experiences.

Ground Handling Agent - Passenger Services - Air France KLM - Montréal

(2023-07)

• Welcoming, guiding, and assisting passengers at the airport
• Baggage check-in and verification of travel documents
• Managing boarding and communicating information to travelers
• Assistance during delays, cancellations, or complaints
• Coordination with crew members and security services
• Writing incident reports and handling administrative tasks
• Efficient handling of flight delays and cancellations, with proposal of alternatives (re-routing, compensation vouchers) while ensuring clear and reassuring communication with affected passengers
• Frequent recognition from travelers and staff for my service orientation, responsiveness, and ability to resolve complex requests calmly and professionally

Sales Associate, Sales Advisor, and Stylist

(2021-11 - 2022-11)

• Welcoming customers and providing personalized advice based on their style and needs
• Styling: guiding customers in choosing items suited to their body type and personal image
• Showcasing products in window displays and on the sales floor
• Cash register transactions, handling returns and exchanges
• Receiving merchandise and visually organizing the sales space

Major - Political Science - Université du Québec à Montréal (UQAM) (2024)

General Literary Baccalaureate - Lycée International de Ferney-Voltaire (2020)