Myussuf
Passenger Service or Airport Customer Service Agent
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About
Reliable and customer focused professional with experience in healthcare and telecommunications, including previous experience with Bell Canada. Strong background in customer service, communication, problem-solving, documentation, and working in fast-paced environments. Experienced in assisting individuals with different needs, handling sensitive situations professionally, following safety and company procedures, and working effectively as part of a team.
Known for being dependable, patient, organized, and able to remain calm and professional under pressure. Eager to bring strong customer service and communication skills to a Passenger Service or Airport Customer Service Agent role
Experience
Community Care PSW/HSW - SE Health - Ottawa, ON
(2025-05)
- Provide personal care, mobility assistance, and ADLs to clients in community homes
- Monitor changes in client condition and report to care coordinators
- Support elderly and medically fragile clients with professionalism and empathy
- Follow care plans and infection control procedures
- Adapt to different home environments and cultural needs
- Performed safe transfers using mechanical lifts
IT Customer Service - Bell Canada - Ottawa, ON
(2022 - 2023)
- Delivered technical support and resolved customer issues
- Demonstrated strong communication, patience, and problem-solving skills
- Maintained accurate documentation and handled high call volumes
- Strengthened interpersonal, multitasking, and client service skills
Education
Certificate - PSW/HSW - SE Health
