Betelhem Bula

Client-focused Social Work Diploma student with hands-on experience in settlement services and community support. Skilled in using Apricot case management software to maintain client records and track services. Proven ability to provide culturally sensitive support and manage confidential information while fostering positive client relationships.

Demonstrates strong communication, organization, and problem-solving skills developed through diverse roles in settlement work and community engagement.

Print & Service Associate at STAPLES CANADA (2025-07 – Present)

• Delivered tailored customer service to assist clients in selecting optimal print solutions.
• Assisted customers with printing, copying, scanning, and document services.
• Operated printing and finishing equipment such as laminators, cutters, and binding machines.
• Processed orders and payments, ensuring accurate and timely project completion.
• Coordinated shipping processes for outgoing packages and mailing services, managing packaging, labeling, and shipment processing.
• Maintained an organized and clean print center while following company procedures.

Settlement Support Worker (Practicum Student) at ACTION FOR HEALTHY COMMUNITIES (2026-05 – 2026-07)

• Supported clients through settlement services by assisting with client intake, needs assessments, and service navigation.
• Linked clients to community resources, programs, and services tailored to their individual needs, enhancing their settlement experience.
• Provided client-centered support to individuals from diverse cultural backgrounds while promoting inclusion and successful settlement.
• Facilitated completion of applications, forms, and required documentation, ensuring accuracy and confidentiality for clients.
• Maintained client records and supported case management processes, ensuring compliance with documentation standards under supervision.
• Implemented cost-saving strategies by developing functional solutions to problems.

Front Office Receptionist at H&R BLOCK CANADA (2024-01 – 2026-05)

• Warmly greeted clients, scheduled appointments, and managed check-in and intake documentation.
• Handled high volume of calls and emails, effectively resolving client inquiries about tax filing and service procedures.
• Coordinated appointment flow to ensure timely service and minimize client wait times.
• Maintained organized and clean front office, facilitating a professional environment for clients.
• Maintained strict confidentiality while handling sensitive client information and financial records.
• Verified client documentation and assisted with digital filing and form preparation.
• Supported tax professionals with administrative tasks during peak filing season, enhancing workflow efficiency.

Sales Associate at BATH & BODY WORKS (2024-08 – 2025-07)

• Delivered exceptional customer service to diverse clients, ensuring a welcoming and inclusive shopping environment.
• Guided customers in selecting personal care and fragrance products tailored to their needs and preferences, enhancing their shopping experience.
• Maintained up-to-date knowledge of all products, promotions, and seasonal items to provide accurate recommendations.
• Processed transactions, returns, exchanges, and gift card activations efficiently using the point-of-sale (POS) system, ensuring customer satisfaction.
• Restocked shelves and organized merchandise to maintain appealing visual displays that aligned with brand standards, improving store presentation.

Volunteer & Community Experience at ACTION FOR HEALTHY COMMUNITIES (2023-09 – 2025-03)

• Co-founded and led a youth-driven community initiative focused on promoting social connection, inclusion, and civic engagement among diverse community members.
• Planned and facilitated recreational activities, educational workshops, and community events that fostered learning, leadership, and community participation.
• Built partnerships with community organizations, stakeholders, and volunteers to expand program reach and enhance community collaboration.
• Recognized by Service Canada CORPS for outstanding volunteerism and meaningful contributions to community development.

Diploma in Social Work – NorQuest College