Betty Nzambu

Secretarial and Administrator - Vision Stars Training Institute - Nairobi

(2020-02)

Streamlining administrative processes to enhance operational efficiency.
Coordinating training schedules, ensuring optimal resource allocation and participant engagement.
Providing comprehensive administrative and secretarial support to management and academic staff.
Preparing, formatting, and managing official correspondence, reports, memos, and institutional documents.
Coordinating meetings, preparing agendas, recording accurate minutes, and following up on action points.
Maintaining student records, staff files, attendance registers, and examination documentation.
Managing front office operations, professionally handling inquiries from students, visitors, and stakeholders.

Receptionist/Secretary - Teachers Service Commission - Nairobi

(2006-04 - 2019-10)

Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Coordinated communication between departments, facilitating information flow and enhancing collaboration.
Answered and routed high volumes of calls, emails, and official inquiries accurately and promptly.
Maintained organized filing systems for correspondence, records, and official documents.
Scheduled appointments and meetings, maintaining office diaries to ensure smooth workflow.
Prepared official letters, reports, and memos in line with institutional standards.
Ensured confidentiality of sensitive information while providing clerical and secretarial support to management.

Secretary/Administrators - District Commission Office - Mwingi

(2004-09 - 2005-11)

Provided high-level secretarial and administrative support to senior district and government officials.
Managed incoming and outgoing correspondence in accordance with Government of Kenya administrative procedures.
Prepared official letters, briefing notes, reports, and administrative documentation.
Scheduled official meetings, coordinated logistics, and recorded accurate minutes for government forums.
Maintained confidential district records, registers, and files in compliance with public service ethics and data protection standards.
Served as the primary contact point for members of the public, inter-departmental offices, and external stakeholders.

Secretary/Administrator - Ministry of Planning and National Development - Nairobi

(2003-07 - 2004-06)

Provided high-level administrative and secretarial support to departmental heads and technical officers.
Prepared, typed, formatted, and distributed official correspondence, statistical reports, briefs, and internal memos.
Coordinated meetings, workshops, and planning sessions; prepare agendas and record accurate minutes.
Maintained and updated confidential statistical records, surveys, datasets, and administrative files.
Managed registry functions, ensuring proper filing, tracking, and retrieval of official documents.
Supported data collection teams through scheduling, documentation, and logistical coordination.
Handled incoming calls, emails, and visitors professionally, ensuring timely communication and follow-up.

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