Betty Nzambu

Highly experienced Secretary and Administrative Professional with over 10 years of progressive experience supporting senior officials in government offices, public institutions, and academic environments. Proven expertise in official correspondence, records management, minute-taking, and office coordination in line with Government of Kenya and institutional procedures. Known for exceptional professionalism, confidentiality, accuracy, and organizational skills, with a strong ability to manage front-office operations, coordinate meetings, and maintain orderly administrative systems that enhance service delivery and operational efficiency.

Secretarial and Administrator - Vision Stars Training Institute - Nairobi

(2020-02)

• Streamlining administrative processes to enhance operational efficiency.
• Coordinating training schedules, ensuring optimal resource allocation and participant engagement.
• Providing comprehensive administrative and secretarial support to management and academic staff.
• Preparing, formatting, and managing official correspondence, reports, memos, and institutional documents.
• Coordinating meetings, preparing agendas, recording accurate minutes, and following up on action points.
• Maintaining student records, staff files, attendance registers, and examination documentation.
• Managing front office operations, professionally handling inquiries from students, visitors, and stakeholders.

Receptionist/Secretary - Teachers Service Commission - Nairobi

(2006-04 - 2019-10)

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Coordinated communication between departments, facilitating information flow and enhancing collaboration.
• Answered and routed high volumes of calls, emails, and official inquiries accurately and promptly.
• Maintained organized filing systems for correspondence, records, and official documents.
• Scheduled appointments and meetings, maintaining office diaries to ensure smooth workflow.
• Prepared official letters, reports, and memos in line with institutional standards.
• Ensured confidentiality of sensitive information while providing clerical and secretarial support to management.

Secretary/Administrators - District Commission Office - Mwingi

(2004-09 - 2005-11)

• Provided high-level secretarial and administrative support to senior district and government officials.
• Managed incoming and outgoing correspondence in accordance with Government of Kenya administrative procedures.
• Prepared official letters, briefing notes, reports, and administrative documentation.
• Scheduled official meetings, coordinated logistics, and recorded accurate minutes for government forums.
• Maintained confidential district records, registers, and files in compliance with public service ethics and data protection standards.
• Served as the primary contact point for members of the public, inter-departmental offices, and external stakeholders.

Secretary/Administrator - Ministry of Planning and National Development - Nairobi

(2003-07 - 2004-06)

• Provided high-level administrative and secretarial support to departmental heads and technical officers.
• Prepared, typed, formatted, and distributed official correspondence, statistical reports, briefs, and internal memos.
• Coordinated meetings, workshops, and planning sessions; prepare agendas and record accurate minutes.
• Maintained and updated confidential statistical records, surveys, datasets, and administrative files.
• Managed registry functions, ensuring proper filing, tracking, and retrieval of official documents.
• Supported data collection teams through scheduling, documentation, and logistical coordination.
• Handled incoming calls, emails, and visitors professionally, ensuring timely communication and follow-up.

Bachelor of Commerce - Commerce - University of Laikipia (2026-12)

Higher Diploma in Secretarial Management - Secretarial Management - Kenya Technical Teachers Collage (2014-09 - 2014-09)

Diploma in Secretarial Management - Secretarial Management - Mercy Commercial College (2010-11)

Certificate in Personal Management - Personal Management - University of Nairobi (2008-12)

Kenya Certificate of Secondary Education - Nzeluni Girls Secondary School (2001-11)