Alexandra Johnson

Organized and reliable administrative professional with strong experience in customer service, office management, and community engagement. Skilled at handling multiple priorities in fast-paced environments, providing compassionate front-line support, and ensuring smooth day-to-day operations. Known for attention to detail, adaptability, and a collaborative approach that helps teams and organizations succeed.

Administrative Assistant - The Salvation Army Weetamah - Winnipeg, Manitoba

(2025-03)

• Manage general office tasks including answering calls, filing (manual/electronic), photocopying, and handling correspondence.
• Provide front-line support to visitors, offering a listening ear and scheduling appointments for services.
• Draft correspondence and assist senior management with project documentation and administrative processes.
• Maintain office supplies and coordinate with contractors as needed.
• Support and participate in special events throughout the year.
• Serve as a point of contact between community members and internal departments.

Server - Local Public Eatery - Winnipeg, Manitoba

(2019-08 - 2020-03)

• Maintained food service and preparation areas clean and neat.
• Listened to guest needs and responded promptly for personalized service.
• Processed credit card transactions, gift cards, and cash payments.
• Trained new servers in company policies, guest service standards, and best practices.
• Coordinated with host/hostess staff when seating large groups or organizing reservations effectively.
• Helped bartenders during busy periods by taking orders from bar patrons.
• Delivered food orders promptly, ensuring correct presentation and temperature.
• Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.

Dog Daycare Attendant - Sprockets Daycare - Winnipeg, Manitoba

(2018-06 - 2019-04)

• Supervised playtime between dogs and ensured their safety.
• Monitored outdoor playtime closely to prevent escape attempts or accidental injuries.
• Observed dog behaviors to identify signs of aggression or anxiety and reported concerns to management.
• Engaged in positive reinforcement training methods to promote good behavior among daycare attendees.
• Ensured proper feeding schedules were followed according to owner-provided instructions.

Bartender - Upstairs in the Village - Winnipeg, Manitoba

(2017-09 - 2019-09)

• Cleaned, organized, and replenished supplies to maintain bar appearance.
• Operated POS systems and managed bar tabs to track revenue.
• Set up and maintained appropriate stock levels for bar.
• Checked ID cards to verify age requirements for customers purchasing alcohol.
• Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
• Assisted fellow team members during high-volume periods by providing support where needed.

Restaurant Hostess - Chop Steakhouse - Winnipeg, Manitoba

(2016-03 - 2017-09)

• Communicated with management and service staff to address customer needs.
• Maintained seating charts to optimize station rotations.
• Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
• Operated cash register for take-out orders or gift card purchases when needed.
• Answered phone calls and provided information on menu items, specials, and operating hours.
• Monitored dining room capacity to ensure optimal guest experience.
• Aided guests by holding doors open or helping them navigate through restaurant.
• Assisted bussers in clearing tables to expedite turnover time between seatings.

Dishwasher - Juniper Hotel and Bistro - Banff, Alberta

(2015-09 - 2016-01)

• Maintained health code compliance with regular deep cleaning of floors, walls and equipment.
• Completed daily opening and closing duties alongside kitchen team.
• Sanitized and organized work areas to minimize serving delays.
• Carried out routine dishwasher upkeep and maintenance, operated dishwashers and common kitchen equipment.
• Utilized cleaning chemicals safely according to label directions.

Customer Service Representative - Best Buy - Winnipeg, Manitoba

(2014-11 - 2015-02)

• Maintained a high level of knowledge regarding current promotions, discounts, or special offers available.
• Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
• Answered customer inquiries via phone, email, and chat, managed difficult customer situations with professionalism and empathy.
• Contributed to team effort by meeting performance goals and assisting colleagues when needed.
• Escalated issues that could not be resolved independently to supervisors for further assistance.

High School - Tec Voc (2015-06)