Bidemi Ologunde
Client Advisor, Personal Lines
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About
Experienced Insurance Professional with over 15 years of progressive experience in personal lines, claims coordination, and client advisory services. Demonstrated ability to assess risk, and deliver accurate, timely documentation in high-volume environments. Skilled in liaising with insurance companies and supporting policyholders through the claims process.
Committed to delivering high-quality service while maintaining confidentiality and compliance with organizational standards. Currently pursuing CRM designation and holder of Chartered Insurance Professional (CIP) certification.
Experience
Client Advisor, Personal Lines - Acera Insurance Ltd. - Fort McMurray, AB
(2014-06)
- Manage and service a book of personal lines clients, including renewals, endorsements, and claims support.
- Provide expert advice on auto and property insurance, underwriting, and coverage options that are consistent with the clients’ needs.
- Ensure appropriate forms and other policy requirements are completed.
- Coordinate and follow up on claims, liaising with insurers and clients to ensure timely resolution.
- Maintain accurate and detailed client files and documentation.
- Prepare cover letters, issue liability slips, and certificates of insurance.
- Deliver professional, confidential service consistent with organizational standards.
Customer Service Representative - TW Insurance Brokers Inc. - Edmonton, AB
(2010-09 - 2014-06)
- Sold and serviced auto and property insurance to clients.
- Processed policy changes, review renewals, and respond to client inquiries while applying underwriting standards.
- Reported claims to insurers, documented client’s files, and supported them through claim process.
- Prepared cover letters, pink cards, and certificate of insurance for clients.
- Maintained confidentiality and accurate log and diary systems for client documentation.
Service Insurance Advisor - Canadian Direct Insurance - Edmonton, AB
(2007-10 - 2010-08)
- Sold and serviced auto and property insurance, advising clients on coverage options and benefits.
- Guided clients in customizing insurance packages and assisted with claims inquiries.
- Ensured compliance with company policies and provided accurate documentation and follow-up.
- Delivered high-quality customer service while maintaining strong product knowledge.
Customer Service Representative - Convergys Customer Management Canada Inc. - Edmonton, AB
(2005-11 - 2007-10)
- Responded to customer inquiries, identified issues, and provided timely resolutions.
- Maintained high standards of communication and customer satisfaction.
- Provided feedback and suggestions to enhance service quality and operational efficiency.
