Bithika Grewal

Compassionate and dedicated Personal Support Worker (PSW) student with hands-on training in providing personal care, supporting activities of daily living, and promoting client dignity and independence. Strong background in customer service and communication, with proven ability to build rapport and respond calmly in challenging situations. Reliable, detail-oriented, and committed to delivering high-quality care in long-term care, retirement, and community settings.

Personal Support Worker (Student Placement) at Burton Manor Long-Term Care Centre (2026-05 – 2026-07)

• Provided person-centred care to residents in a long-term care setting, including individuals living with dementia and cognitive impairments.
• Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, feeding, and mobility support.
• Supported safe transfers and repositioning using proper body mechanics and facility protocols.
• Observed and reported changes in residents' physical, emotional, and cognitive conditions to nursing staff.
• Built positive therapeutic relationships with residents, families, and interdisciplinary team members.
• Applied infection prevention and control practices, including hand hygiene and proper use of personal protective equipment (PPE).
• Assisted residents with meal service, hydration, and maintaining comfort and dignity.
• Promoted resident safety, independence, and quality of life while providing compassionate dementia care.

Warehouse Associate (Full-Time) at Best Buy (2024-08 – Present)

• Operate warehouse equipment safely and efficiently while following workplace health and safety procedures.
• Accurately pick, pack, sort, and prepare products for shipment in a fast-paced environment.
• Use RF scanners and computer systems to maintain inventory accuracy and complete documentation.
• Demonstrate strong attention to detail when handling products, labeling shipments, and verifying orders.
• Work collaboratively with team members to meet daily productivity and quality targets.
• Follow established procedures and protocols to ensure accuracy, safety, and efficiency.
• Maintain a clean, organized, and safe work environment.

Sales Associate (Part-Time) at Carter's – OshKosh B'gosh (2022-11 – 2025-11)

• Delivered excellent customer service and built strong customer relationships.
• Processed sales, returns, and transactions using POS systems.
• Maintained store presentation and merchandising standards.
• Resolved customer concerns in a professional and timely manner.

Team Member (Full-Time) at Tim Hortons (2022-07 – 2022-10)

• Provided fast and friendly customer service in a high-volume environment.
• Handled cash, debit, and credit transactions accurately.
• Maintained cleanliness, safety, and food quality standards.
• Managed customer concerns and ensured satisfaction.

Physical Education Teacher (Full-Time) at C.V High School (2018-08 – 2021-06)

• Developed and delivered physical education programs.
• Supported student development, health, and well-being.
• Communicated with parents and staff regarding student progress.
• Maintained accurate records and implemented lesson plans.

Personal Support Worker (PSW) – Epic College of Technology

Master of Physical Education in Physical Education – M.D.U HR (2018-04)

Bachelor of Physical Education in Physical Education – L.N.I.P.E MP (2016-04)