Blanca Swarath
Experienced Customer Experience Specialist
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About
Dedicated Customer Service Specialist with a strong track record of exceeding customer satisfaction targets and resolving complex issues efficiently. Adept at communication, account management, and cross-functional collaboration. Recognized for improving response times, increasing customer retention, and creating positive service experiences.
Experience
Customer Service Support NA at Henkel Asia Pacific Service Centre (2018-02 – 2025-05)
Customer service support role with focus on order processing, inventory management, and customer complaint resolution.
- Checks inventory from ERP SAP application to make sure requested product is available
- Responsible for order processing management using Salesforce and on time deliveries
- Ensure price and any appropriate discounts are applied correctly
- Handles customer complaints
- Process delivery receipts, sales invoices, credit, debit memos and good returns
- Checks customer account for credit and outstanding payments
- Notifies appropriate department of order and delivery date
- Reviews orders for accuracy and completion
- Support continues improvement within Henkel process
Sales Admin Officer at Entel HK Philippines (2016-06 – 2018-02)
Sales administration role focused on order processing, invoicing accuracy, and shipment planning.
- Order processing - Managing sales orders to ensure accurate processing
- Ensure accuracy of invoicing through regular daily checks
- Plan daily shipments to customers
- Monitor and report on the status of on-hold orders as requested
- Perform other duties that may be assigned from time to time, or as the need arises
Education
Bachelor's/College Degree in Computer Science – La Salle University - Ozamiz (2001-05 – 2005-03)
