Blanca Swarath

Dedicated Customer Service Specialist with a strong track record of exceeding customer satisfaction targets and resolving complex issues efficiently. Adept at communication, account management, and cross-functional collaboration. Recognized for improving response times, increasing customer retention, and creating positive service experiences.

Customer Service Support NA at Henkel Asia Pacific Service Centre (2018-02 – 2025-05)

Customer service support role with focus on order processing, inventory management, and customer complaint resolution.

• Checks inventory from ERP SAP application to make sure requested product is available
• Responsible for order processing management using Salesforce and on time deliveries
• Ensure price and any appropriate discounts are applied correctly
• Handles customer complaints
• Process delivery receipts, sales invoices, credit, debit memos and good returns
• Checks customer account for credit and outstanding payments
• Notifies appropriate department of order and delivery date
• Reviews orders for accuracy and completion
• Support continues improvement within Henkel process

Sales Admin Officer at Entel HK Philippines (2016-06 – 2018-02)

Sales administration role focused on order processing, invoicing accuracy, and shipment planning.

• Order processing - Managing sales orders to ensure accurate processing
• Ensure accuracy of invoicing through regular daily checks
• Plan daily shipments to customers
• Monitor and report on the status of on-hold orders as requested
• Perform other duties that may be assigned from time to time, or as the need arises

Bachelor's/College Degree in Computer Science – La Salle University - Ozamiz (2001-05 – 2005-03)