Office Administrator / Bookkeeping / Technical Support 2023-2025
TDSN Tech Services - Grimsby, ON
- Maintained and updated expense records, payment remittances, and payroll with accuracy and efficiency.
- Managed procurement of equipment, hardware, and software for both office and client locations.
- Prepared and issued detailed estimates and invoices to clients in a timely manner.
- Processed monthly payroll taxes in compliance with regulatory requirements.
- Developed and maintained Power BI dashboards to visualize expense, sales, and labor reports, enhancing data-driven decision-making.
- Provided technical support through ticketing systems, effectively communicating solutions to clients via email and phone.
- Administered user accounts in the Microsoft 365 ecosystem, including creation, updates, decommissioning, and audits.
- Updated and maintained monitoring systems for clients' network infrastructure to ensure optimal performance and reliability.
Customer Service Supervisor / Graphic Designer / Print Operator 2011-2023
Printer.ca - Hamilton, ON
- Operated the cash register, processing payments via cash, cheque, and credit/debit cards, while assisting customers in-store, by phone, and through email.
- Consulted with clients to determine the overall look, graphic elements, and content of communication materials, selecting the best medium and vehicle to achieve the desired visual effect.
- Developed and prepared sketches, layouts, and graphic elements using traditional tools, multimedia software, and image processing and design programs.
- Estimated material costs and project timelines, utilizing existing photo and illustration banks, along with typography guides, to create visuals that met clients' communication needs.
