Mila Borchert
Office Administrator
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About
Online Greeting Card Store
Experience
Office Administrator - Daisycards - Calgary, AB
(2024-01)
Online Greeting Card Store
- Manage emails and customer inquiries
- Organize digital and physical files
- Handle scheduling for meetings, calls, and deadlines
- Track orders and update status
- Communicate with customers about shipping & questions
- Ensure orders are recorded properly in your system
- Enter invoices and receipts
- Help with bookkeeping basics/track expenses
- Prepare simple sales reports by week/month
- Respond to suppliers
- Track inventory and supplies
- Set up systems in tools like Excel and Google Sheets
- Keep SOPs (standard operating procedures) updated
- Create checklists for morning tasks and order batching
- Update website info product details and blog posts
- Upload social content to scheduling tool (Sprout Social)
- Track engagement (Google Analytics)
Customer Support Advisor (Remote) - Manpower Group Solutions - Lisbon, Portugal
(2019-01 - 2020-12)
- Provided technical support for UK and Ireland clients
- Assisted with device setup, software use, and troubleshooting.
- Followed protocols and resolved inquiries efficiently
Travel Consultant - ICE International Cruise and Excursions - Lisbon, Portugal
(2016-01 - 2018-12)
- Sold travel packages including cruises, hotels, and entertainment services
- Managed bookings via phone, email, and appointments
- Delivered high-level customer service in fast-paced environments
Transportation Solutions Specialist - Canadian Freightways Ltd. - Calgary, AB
(2012-01 - 2012-12)
- Quoted freight services and advised on cost-effective transport solutions
- Responded promptly to client needs
Customer Service Administrator - CN WorldWide Ground - Calgary, AB
(2009-01 - 2010-12)
- Supported logistics operations through reporting, scheduling, and data entry
- Created Excel reports and coordinated appointments
Administrative Assistant - Alberta Health Services (AADAC) - Calgary, AB
(2007-01 - 2009-12)
- Provided administrative support to mental health programs
- Maintained records, scheduled appointments, and prepared program materials
Dispatcher Associate/Customer Service - National Fast Freight - Calgary, AB
(2005-01 - 2007-12)
- Assigned load to carrier
- Monitored movement and arrival of loads to the customer
- Arranged back haul loads
Education
Diploma - Social Media and Web Marketing - Reeves College (2024-01)
Bachelor - Business Administration - Athabasca University (2020-01 - 2023-12)
