Britney L

Energetic and dependable retail professional with over two years of experience across multiple high-volume store environments, ready to bring that experience into a store management role full-time. Proven track record of delivering excellent customer service, keeping store floors organized and visually appealing, and working effectively as part of a team. Reputation for being punctual, friendly, and adaptable.

A quick learner who picks up new products, systems, and processes with ease. Bilingual in English and Cantoese, with the ability to connect with a diverse customer base.

Keyholder and Sales Associate - Boathouse - Conestoga Mall - Waterloo, ON

(2023-09 - 2026-04)

• Assisted customers in product selection suited to their needs, driving sales through product knowledge and personalized recommendations
• Processed transactions accurately and efficiently using POS systems while maintaining a high standard of service at checkout
• Supported inventory management, including restocking, organizing backroom stock, and conducting counts
• Trained new sales associates on store layouts, customer service expectations, and product knowledge.
• Supported opening and closing procedures, including balancing cash drawers and securing the storefront

Sales Associate - WowBeauty - Upper Canada Mall - Newmarket, ON

(2026-04 - 2026-08)

• Restocked and front-faced inventory continuously to keep displays neat and shoppable
• Operated the POS system accurately for cash, debit, and credit transactions
• Processed customer returns, exchanges, and gift card activations smoothly
• Highlighted by name in positive customer Google Reviews for providing exceptional service and tailored product styling

Founder & Salon Business Owner - LashesByBrit - Home-Based Enterprise - Waterloo/Newmarket, ON

(2018-10 - 2026-04)

• Operations & Finance: established, launched, and managed all operational, administrative, and financial aspects of a successful independent beauty business,
• Maintained a 90%+ client retention rate, earning 500+ clients over 7 years, directing all booking, inventory control, and 100% accurate financial bookkeeping

Honours Bachelor of Arts - Communications and Business - Wilfrid Laurier University (2021-09 - 2026-06)

Ontario Secondary School Diploma with Honours - Newmarket High School (2017-09 - 2021-06)