Brittany Roach

Detail-oriented and client-focused Legal Assistant graduate with Highest Distinction. Trained in litigation support, e-filing (Ontario Courts), and drafting legal correspondence including Statements of Claim, Statements of Defence, and Affidavits. Proficient in Microsoft Office Suite, PC Law, Clio, and legal research databases (CanLII, WestlawNext Canada).

Experienced in file and document management, calendar management, limitation period tracking, and service of documents procedures. Strong foundation in Ontario Rules of Civil Procedure, trial preparation, and correspondence with counsel and courts. Proven ability to maintain strict confidentiality while delivering exceptional client service in fast-paced, high-volume environments.

Bottle Service and Event Staff - IKON Events - Mississauga, ON

(2024-01)

• Deliver high-level client service to VIP, executive, and high-profile clientele at upscale corporate and private events, serving 150+ guests per event.
• Maintain strict confidentiality and professional discretion when handling sensitive client information and high-net-worth accounts.
• Coordinate with clients, event coordinators, and team members to ensure seamless event execution, reducing service delays by 25%.
• Process transactions accurately using POS systems, achieving 100% accuracy in cash handling and payment reconciliation.
• Communicate effectively with diverse clientele, addressing inquiries and resolving concerns with attention to detail and professionalism.
• Manage scheduling and time-sensitive tasks, ensuring all service deadlines are met without compromising quality or client satisfaction.

Catering Staff - Mr. Corn Catering - Toronto, ON

(2023-01 - 2024-12)

• Delivered customer-focused service at large-scale corporate events and private functions, consistently receiving positive client feedback.
• Managed POS transactions, cash handling, and order accuracy, processing over 200 transactions daily with 99% accuracy rate.
• Maintained organized workstation and inventory systems, reducing setup time by 20% through efficient preparation and file management.

Customer Service Team Member - Dairy Queen - Sydney, NS

(2020-01 - 2023-12)

• Provided consistent, professional client service in a high-volume retail setting, serving 300+ customers daily during peak periods.
• Handled cash, debit, and credit transactions with 100% accuracy, processing $5,000+ in daily sales while maintaining balanced registers.
• Developed strong attention to detail through accurate order entry and verification, reducing order errors by 30%.

Legal Assistant Diploma - Legal Assistant - TriOS College (2025-01 - 2025-10)