Brook McLean

Compassionate and experienced support professional with a background in shelter services, youth care, healthcare security, crisis intervention, and community support. Skilled in building trusting relationships, de-escalating crises, supporting vulnerable populations, maintaining accurate documentation, and collaborating with multidisciplinary teams.

Health Care

Assistant graduate currently completing a Bachelor of Arts in Psychology.

Shelter Worker - The Mustard Seed

(2024-10)

• Provide trauma-informed support to individuals experiencing homelessness, mental health challenges, substance use disorders, and other complex barriers.
• Build trusting relationships with clients through empathy, active listening, and consistent support.
• Maintain accurate, confidential client documentation and records.
• Respond to crises using de-escalation, conflict resolution, and problem-solving techniques.
• Support clients in accessing housing, healthcare, income assistance, and community resources.
• Promote a safe, inclusive, and respectful shelter environment.

Live-In Youth Support Worker - Active Care Youth Services

(2017-10 - 2018-12)

• Supported youth with behavioural, emotional, and life-skills development.
• Conducted crisis intervention and collaborated with multidisciplinary teams.
• Mentored youth and fostered personal growth and independence.
• Assisted youth with financial literacy, time management, and decision-making skills.

Breakfast Attendant - Best Western

(2021-05 - 2023-02)

• Handled high-pressure situations calmly while multitasking during peak service periods.
• Maintained a clean and welcoming dining environment.
• Provided excellent customer service and built positive guest relationships.

Healthcare Security Officer - Paladin Security

(2016-04 - 2017-10)

• Enhanced patient safety through proactive security measures and monitoring.
• Responded to emergencies and completed detailed incident reports.
• Collaborated with healthcare professionals and law enforcement.
• Managed conflict resolution and de-escalation in healthcare settings.

Organic Vegetable Farmer - Wild Flight Farms

(2019-03 - 2019-11)

• Developed relationships with local restaurants and grocery stores.
• Maintained records of planting schedules, harvests, and regulatory requirements.
• Promoted sustainable agriculture through community outreach and education.

Package Handler / Warehouse Manager - FedEx

(2014-08 - 2017-01)

• Maintained inventory accuracy and warehouse safety standards.
• Coordinated logistics and scheduling to improve efficiency.
• Completed accurate records and shipment documentation.

Health Care Assistant Certificate - Discovery Community College (2025-03)

Bachelor of Arts - Psychology - Thompson Rivers University (2027-08)