Caitlin Slaco

Detailed-oriented Administrative Assistant with formal training from Okanagan College, transitioning into dental reception. Experienced in high-volume scheduling, patient-facing communication, and office coordination. Known for professionalism, organization, and creating a welcoming front desk experience. Currently building knowledge in dental procedures, insurance billing, and clinical systems.

Receptionist/Administrative Assistant - Stenberg College - Surrey, BC

(2022-11 - 2024-02)

• Managed a busy front desk, greeting students, staff, and visitors in a professional and welcoming manner.
• Scheduled and coordinated high-volume appointments across multiple departments.
• Handled incoming calls and emails, providing accurate information and directing inquiries appropriately.
• Maintained confidential records and processed documentation including transcripts and certificates.
• Processed payments, receipts, and financial transactions with accuracy.
• Supported daily office operations including supply management and administrative coordination.

Residential Cleaner - TLC Cleaning Services - Langley, BC

(2024-09 - 2025-09)

• Delivered professional residential cleaning services with strong attention to detail.
• Followed structured procedures and maintained high standards of cleanliness and organization.
• Built trust with repeat clients through reliability and professionalism.

Hearing Assistant - HearCanada - Chilliwack, BC

(2017-02 - 2018-10)

• Provided patient-facing support in a clinical environment.
• Scheduled appointments and managed patient communications via phone, email, and fax.
• Maintained detailed patient health records and coordinated with healthcare professionals.
• Processed billing, insurance claims, and third-party payments (WCB, DVA/RCMP, Sun Life, BlueCross).
• Handled accounts receivable/payable and invoicing.

Administrative Assistant - Schoenne & Associates - Vernon, BC

(2016-06 - 2016-07)

• Managed front desk operations including greeting visitors and responding to phone and email inquiries.
• Created reports and correspondence from dictated and handwritten notes.
• Processed invoice payments and maintained accurate client records.

Certificate - Administrative Assistant - Okanagan College (2015-09 - 2016-06)