Carlos Cortés
Customer Service
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About
Trilingual professional with more than 15 years of experience in management, communication, and client and business relations.
Experience in personalized support, needs analysis, project coordination, and file follow-up. Recognized for a human-centered approach, strong organizational skills, and the ability to build lasting professional relationships, with a commitment to client satisfaction and service quality.
Experience
Customer Service & Business Services - HUMAN CAPITAL International Recruitment - Montréal
(2022-01 - 2026-01)
- Client and candidate support, needs analysis, and personalized file follow-up.
- Coordination of recruitment processes and relations with partner companies.
- Project management and follow-up of recruitment processes for business services.
Recruitment & Marketing - CANARI Recrutement International - Montréal
(2018-01 - 2021-01)
- Management of relations with international clients and partners.
- Coordination of recruitment activities and follow-up of company needs.
- Development of communications and support for client projects.
Product Manager - TEVA Pharmaceuticals Inc. - Caracas
(2010-01 - 2017-01)
- Coordination with internal teams, agencies, and professional partners.
- Market needs analysis and preparation of reports and recommendations.
- Project coordination and participation in patient support programs.
- Monitor sales, analyze performance indicators, and track retail and wholesale commercialization.
- Coordinate the creation of promotional materials, packaging, and commercial tools.
- Collaborate with agencies, sales teams, and external partners.
International Product Manager – Diabetes Europe – APIDRA - SANOFI - Paris
(2006-01 - 2007-01)
- Launch of APIDRA (rapid-acting insulin A10A)
- Coordinate subsidiaries and headquarters for the execution of marketing and reimbursement strategies.
Education
Master - Medical Management & Pharmaceutical Marketing - ESCP Business School (2005-01 - 2006-01)
Analyst & Developer - Computer Systems - Université Technologique AJS (1994-01 - 2000-01)
