Carole Ibrahim

Provided comprehensive administrative support to ensure smooth daily office operations. Managed documentation, data entry, and records using ERP (Sage) and internal systems. Prepared, reviewed, and controlled administrative documents including invoices, purchase orders, and delivery notes.

Administrative/Logistics Coordinator - Computer Information Systems (CIS) Group SAL - Jal el Dib, Lebanon

(2017-02 - 2025-08)

• Provided comprehensive administrative support to ensure smooth daily office operations.
• Managed documentation, data entry, and records using ERP (Sage) and internal systems.
• Prepared, reviewed, and controlled administrative documents including invoices, purchase orders, and delivery notes.
• Maintained accurate, up-to-date databases and organized filing systems for audits and compliance.
• Coordinated with internal departments, suppliers, and service providers to support operational workflows.
• Prepared monthly administrative, KPI, SLA reports for management and headquarters.
• Supported invoice verification, credit note tracking, and basic financial reporting in coordination with the finance team.
• Monitored order status and ensured timely follow-up through systematic tracking and reporting.
• Assisted in audit preparation and ensured documentation compliance with company and HP standards.
• Contributed to continuous improvement of administrative processes and office efficiency.

Store Manager - Global Garments Industries - Beirut, Lebanon

(2015 - 2017)

• Arrange, organize the store & the pattern of work.
• Manage employees and monitor their performance.
• Complete all specific tasks on time.
• Solving problems related to the store, employees, and customers
• Build and support a positive teamwork.
• Motivate employees to achieve the business target.
• Communicate and serve customers in a professional manner.

Senior Sales Associate - Global Garments Industries - Beirut, Lebanon

(2013 - 2015)

• Serve customers in a courteous, professional, and timely manner.
• Anticipate, react responsively, and exceed customer requirements in a friendly and approachable style.
• Review own sales performance, aiming to meet or surpass targets.
• Keep the store manager well informed of activities and significant problems.

Store Manager - El Cubano SAL - Lebanon

(2010 - 2013)

• Help and satisfy customer's needs.
• Arrange and organize the store.
• Build and sustain a positive teamwork.
• Complete all specific responsibilities and duties.

Sales Associate - El Cubano SAL - Lebanon

(2008 - 2010)

• Marketing different products (bags, cosmetics, perfumes, accessories).
• Provide support and follow up.
• Review own sales performance.
• Keep the store manager up to date on all matters happened.

Bachelor's Degree - Business Management - Arab Open University (AOU) (2013 - 2017) Antelias, Lebanon