Customer Service
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My name is Cedrick Solomon. I am a motivated and hard-working business administration and international business student seeking to integrate a company to gain valuable professional experiences. Eager to contribute my strong work ethic, adaptability, and passion for learning to a dynamic work environment. Committed to exploring diverse areas of business and making a positive impact on organizational success.
I was the Assistant Manager at Sarah Gros Wholesale, my familyʼs company located in the SAVA region of Madagascar. This company is known for its substantial presence in the wholesale industry.
· Order Processing: Overseeing the order fulfillment process, including receiving and processing orders from clients and ensuring accurate and timely deliveries.
· Supplier Relations: Managing relationships with suppliers, negotiating terms, and ensuring that the company receives goods at favorable prices and quality.
· Customer Relations: Building and maintaining relationships with customers, addressing their inquiries, issues, and concerns, and providing excellent customer service.
· Administrative Tasks: Handling administrative duties such as record‐keeping, document management, and data analysis.
· reporting: Preparing and presenting reports to the management team and my manager.
Working as an Ecommerce Associate at Grafton Apparel, I facilitate the company's online retail platform, ensuring its smooth operations and continuous growth.
Processing and fulfilling online orders efficiently.
Maintaining accurate inventory records.
Executing assigned Excel tasks and data transfers under the manager's guidance.
Overseeing the daily functions of the company's online retail platform.
Conducting market research and analysis to discern customer preferences.