Chantelle Ison

Display strong judgment and confidence when guiding stakeholders through high-impact decisions, including complex medical leaves, mental-health-related cases, and substance-use related situations. Showing the utmost empathy and understanding when dealing with claimants and ensuring they receive the benefits they are entitled to receive in a timely manner. Displaying excellent time management, organization and excellent communication with all my clients and other stakeholders.

Reviewing benefit contracts for determination of benefits eligibility, specifically transitions from Short-Term Disability into Long-Term Disability.

Short-Term/Long-Term Disability Case Manager /Customer Service (Remote) - Sun Life - Edmonton, AB

(2026-03)

• Display strong judgment and confidence when guiding stakeholders through high-impact decisions, including complex medical leaves, mental-health-related cases, and substance-use related situations.
• Showing the utmost empathy and understanding when dealing with claimants and ensuring they receive the benefits they are entitled to receive in a timely manner. Displaying excellent time management, organization and excellent communication with all my clients and other stakeholders.
• Reviewing benefit contracts for determination of benefits eligibility, specifically transitions from Short-Term Disability into Long-Term Disability.
• Managing multiple custom computer systems to complete the case management process successfully.

Office Administrator & HR/ Property Management & Customer Service - PRIMED Medical Products - Edmonton, AB (Contract)

(2025-05 - 2025-12)

• Supporting the business’s day-to-day operations while maintaining tenant relations and ensuring that the building is well managed for both our tenants and staff alike.
• Supporting the business in an administrative capacity being the face of the company as potential clients visit our place of business. “Director of First Impressions”.
• Onboarding of new staff, doing building tours and scheduling all the required training
• Fulfilling shipments of product to potential customers for our sales staff, ensuring that office supplies are well maintained along with inventory samples to ensure smooth operations.
• Maintaining good tenant relationships, answering questions, and communicating when maintenance is scheduled, assisting our corporate counsel with lease renewals.
• Technology used: Microsoft office, Outlook, Teams, Sage Accounting for A/R & A/P, other

Assistant Manager / Human Resources & Customer Service - Alliance Building Maintenance - Edmonton, AB

(2024-09 - 2025-04)

• Supporting the business day-to-day ensuring contract fulfillment by providing superior client service, human resource management for over 200 employees.
• Supporting the business in an administrative capacity ensuring applicable policies and procedures are in place, provide quotes for new business, and onboarding of new employees and performing contract startups to ensure the overall smooth operation of the business.
• Provided consultation and management of all WCB claims and coverage.
• Technology used: Microsoft Office Suite, Share point.

Executive Director/Office Administration, HR & Claims Management (Hybrid) - Sheepdog Consulting Inc. o/a Signal of Edmonton - Edmonton, AB

(2021-09 - 2024-07)

• As our private security company grew over the years, I took on more and more of the administration duties before coming on full time in May 2023. Duties included finance management through budgeting, Human Resource Management including hiring, shift scheduling, pay tracking and adjusting using ADP, Bright HR and Tracktik (Employee Management System specific to the Security Industry)
• Assisted in the development of business policies and procedures relating to but not limited to onboarding, health and safety including injury reporting, operations, asset management and general office management.
• Managed all short-term, long term, and Workers Compensation disability claims on behalf of the owner/organization. Ensured timely and accurate reporting, initialized stakeholder contact to review medical reporting and obtain updates on specific work capabilities to identify suitable modified work opportunities in support of a safe and early return to work.
• I negotiated several service contract agreements to support the business’ needs, maintaining vendor relationships and reviewed them yearly to make sure they continue to meet our needs.
• Performed asset management, and developed policies around management of client keys, uniforms, equipment and patrol vehicle care including reporting requirements in the event any asset was lost or damaged.
• Programs and technology used: Microsoft office 365, Outlook, ADP, Bright HR, Asana, Hubspot, TrackTik Scheduling and analytics and reporting (Custom to Security Industry), Teams and Fleetio.

Disability Case Manager (Remote) - Workers Compensation Board of Alberta - Edmonton, AB

(2011-09 - 2023-05)

• Full circle disability insurance claim management from initial assignment, to supporting the client through medical treatment, then through vocational support to assist with a safe and early return to work in accordance with the Workers’ Compensation Act of Alberta, Policy and Procedures.
• Working knowledge of the Jurisdictional Trucking Agreement – 6 years on the trucking team managing complex injuries and claims resulting from significant motor vehicle accidents.
• Managing between 40 and 45 complex claims at any given time.
• Excellent knowledge of cost relief and the appeal process and procedures.
• Coordinate phone discussions between all stakeholders, employees, employers, treatment or vocational service provider to ensure a safe and early return to work.
• Fraud awareness, following appropriate investigations procedures when malingering is suspected or when an anonymous tip is received.
• Skills acquired include excellent time management, organizational skills, superior customer service, critical thinking, and effective decision making.
• Technology used: custom in-house claims management software system (Peoplesoft), teams, Workday, Microsoft Office.

Residential Property Management - Self-Employed - Edmonton, AB

(2010-09 - 2023-07)

• Managed advertising, screening, interviewing applicants, and selection of suitable tenants.
• Handled contract development and management, budgeting and rent collection.
• Coordination of general property maintenance and repair.
• Coordinated early learning and development reading, crafts, and field trips, maintained individual child files containing critical health, allergy information or other pertinent information.

Disability Claims Adjudicator / Case Manager - Workers Compensation of Alberta - Edmonton, AB

(2002-09 - 2004-07)

• Gathering employment and medical information in order to make an initial claim entitlement in accordance with the Alberta Workers Compensation Act.
• Keeping all stakeholders up to date using excellent decision making, communication and customer service.
• Collaborating with all stakeholders to ensure a safe and early return to work.

Employer Representative II - Workers Compensation of Alberta - Edmonton, AB

(2000-01 - 2002-09)

• Discussing business operations with employers to determine the best industry code and rate.
• Educating employers of the obligations under the Act to maintain proper WCB coverage and reporting payroll correctly to avoid a penalty at the end of the year when it comes time to report actual payroll.
• Determining whether there is a continuity of experience between businesses should a common director/owner purchase or start up new operations in the same industry or whether the business is different resulting in the need for a separate industry code and rate.

Business Management (Continuing Education) - University of Alberta (2024 - 2026)

Business Management / Insurance Administration - Grant MacEwan University. (1998-04)

Office Administration/Accounting - Career College (1995-04)

Archbishop MacDonald High School (1993-04)