Claudine Bernier

To obtain a position as a Disability Case Manager, where I can leverage my experience in human resources, employee services, and file analysis, as well as my skills in data processing and process compliance.

Disability Management Analyst - Bell Canada

(2022-01 - 2026-12)

• Provide administrative follow-up on disability files (short and long term)
• Receive, analyze, and process employee requests related to absences
• Communicate with employees, managers, and external partners (insurers, physicians)
• Verify the compliance of medical documents and ensure they are kept up to date
• Explain disability procedures, policies, and programs to employees
• Coordinate the steps of the process (file opening, follow-up, return to work)
• Track deadlines and send reminders as needed
• Rigorously document files in internal systems
• Identify issues and propose solutions to improve processes
• Produce and analyze reports related to disability files

Human Resources Assistant (Employee Services) - Bell Canada

(2018-01 - 2022-12)

• Receive client requests by phone or in writing, analyze them, and respond within specific deadlines, ensuring necessary corrections are made to avoid errors
• Guide employees in the use of various self-service tools and refer them to the appropriate contacts when needed
• Identify and assess problems and suggest appropriate solutions to the responsible parties in order to contribute to the improvement of our processes
• Respond to client requests and provide the necessary support regarding the application of HR processes and policies, and be able to redirect them to the right resources
• Process, investigate, and explain the application of the Employee Preferred Rates Program as well as related policies
• Compile or extract reports for analysis while using various tools and databases

Accounts Receivable Management Assistant - Bell Canada

(2013-01 - 2018-12)

• Investigate records to find information on debtors and conduct in-depth analyses of their credit history
• Document, adjust, and settle account information and make appropriate corrections to reflect the true value of bad debts in various systems and/or databases
• Ensure adequate follow-up on various files
• Process insolvency files and update them accordingly
• Recover and negotiate amounts owed, maintain and update client account information
• Analyze the potential risk of revenue loss and identify the causes of problems and take action to resolve them

Service Approval Centre Representative - Bell Canada

(2007-01 - 2013-12)

• Protect and generate revenue for the company
• Assess the risk associated with certain orders placed by clients
• Recover amounts owed and security deposits if necessary from clients
• Analyze orders placed on hold with the goal of resolving them
• Maintain open and positive interaction in all exchanges
• Serve internal and external clients of the Service Approval Centre
• Call centre work environment

Collections and Revenue Service Representative - Bell Canada

(2005-01 - 2007-12)

• Ensure adequate follow-up on various files
• Process insolvency files and update them accordingly
• Recover and negotiate amounts owed, maintain and update client account information
• Analyze the potential risk of revenue loss and identify the causes of problems and take action to resolve them

Customer Service Representative - Bell Canada

(2000-01 - 2005-12)

• Receive calls from Bell Canada clients and respond to their information requests
• Promote products and services offered by the company and process billing
• Meet sales and quality objectives by promoting and selling various solutions
• Build client trust and increase their level of satisfaction with their services
• Analyze the client's current use of services in order to present additional offers and services that will improve their solution

Customer Service Representative - Sears Canada

(1999-01 - 2000-12)

• Welcome and inform clients about the various products offered
• Prepare invoices using the cash register and collect payments
• Ensure client satisfaction and take note of their complaints
• Balance the cash register, make bank deposits, and maintain the daily sales log

Diploma - Primary Education and Administration - Université du Québec à Montréal (1998-01 - 2002-12)

College Diploma - Cégep André-Grasset (1996-01 - 1998-12)

High School Diploma - Institut Reine-Marie (1991-01 - 1996-12)