Disability Management Analyst - Bell Canada
(2022-01 - 2026-12)
- Provide administrative follow-up on disability files (short and long term)
- Receive, analyze, and process employee requests related to absences
- Communicate with employees, managers, and external partners (insurers, physicians)
- Verify the compliance of medical documents and ensure they are kept up to date
- Explain disability procedures, policies, and programs to employees
- Coordinate the steps of the process (file opening, follow-up, return to work)
- Track deadlines and send reminders as needed
- Rigorously document files in internal systems
- Identify issues and propose solutions to improve processes
- Produce and analyze reports related to disability files
Human Resources Assistant (Employee Services) - Bell Canada
(2018-01 - 2022-12)
- Receive client requests by phone or in writing, analyze them, and respond within specific deadlines, ensuring necessary corrections are made to avoid errors
- Guide employees in the use of various self-service tools and refer them to the appropriate contacts when needed
- Identify and assess problems and suggest appropriate solutions to the responsible parties in order to contribute to the improvement of our processes
- Respond to client requests and provide the necessary support regarding the application of HR processes and policies, and be able to redirect them to the right resources
- Process, investigate, and explain the application of the Employee Preferred Rates Program as well as related policies
- Compile or extract reports for analysis while using various tools and databases
Accounts Receivable Management Assistant - Bell Canada
(2013-01 - 2018-12)
- Investigate records to find information on debtors and conduct in-depth analyses of their credit history
- Document, adjust, and settle account information and make appropriate corrections to reflect the true value of bad debts in various systems and/or databases
- Ensure adequate follow-up on various files
- Process insolvency files and update them accordingly
- Recover and negotiate amounts owed, maintain and update client account information
- Analyze the potential risk of revenue loss and identify the causes of problems and take action to resolve them
Service Approval Centre Representative - Bell Canada
(2007-01 - 2013-12)
- Protect and generate revenue for the company
- Assess the risk associated with certain orders placed by clients
- Recover amounts owed and security deposits if necessary from clients
- Analyze orders placed on hold with the goal of resolving them
- Maintain open and positive interaction in all exchanges
- Serve internal and external clients of the Service Approval Centre
- Call centre work environment
Collections and Revenue Service Representative - Bell Canada
(2005-01 - 2007-12)
- Ensure adequate follow-up on various files
- Process insolvency files and update them accordingly
- Recover and negotiate amounts owed, maintain and update client account information
- Analyze the potential risk of revenue loss and identify the causes of problems and take action to resolve them
Customer Service Representative - Bell Canada
(2000-01 - 2005-12)
- Receive calls from Bell Canada clients and respond to their information requests
- Promote products and services offered by the company and process billing
- Meet sales and quality objectives by promoting and selling various solutions
- Build client trust and increase their level of satisfaction with their services
- Analyze the client's current use of services in order to present additional offers and services that will improve their solution
Customer Service Representative - Sears Canada
(1999-01 - 2000-12)
- Welcome and inform clients about the various products offered
- Prepare invoices using the cash register and collect payments
- Ensure client satisfaction and take note of their complaints
- Balance the cash register, make bank deposits, and maintain the daily sales log
