Freelance Technical Support Analyst
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● Troubleshooting and solving IT issues that occur on applications used by clientele, installing and configuring BIOS and operating systems as well as configuring PC hardware
● Experience both in-person and online using Zoom, Skype, Google Hangouts, Discord,
and Teamviewer
● Receiving consistent positive customer feedback after evaluating computer performance,
providing effective machine optimization for customers, with a client reporting a 25% decrease in video rendering times
● Assembling parts lists and physical machines for customers with zero percent negative feedback on assembled machines
