Technical Support Specialist
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Utilizing exemplary service and communication skills in both past and current opportunities give me confidence that my skillset and professionalism will serve as an asset.
Personable and positive IT professional dedicated to providing a solid customer experience to a wide range of users. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Solid knowledge base of current technologies.
Associate degree in IT Networking from Lakeshore Technical College in Cleveland, WI.
PC Support: install, manage, and troubleshoot MS Operating Systems/troubleshoot and resolve common PC issues
Server Administration: install, configure, and manage MS Server, Hyper-V, Active Directory, Group Policy
Virtualization: create, manage, and administer virtual machines
Oral/Interpersonal Communication: develop active listening and verbal/nonverbal communication skills
Networking: cabling, internet devices, IP addressing, topologies, network design
