Chelsea Welechenko

Handle cash float, process payments, and balance register accurately Prepare and serve alcoholic and non-alcoholic beverages with consistency and efficiency Deliver high-volume service while providing professional customer care

Server at Anaf283 (Army Navy Air Force Veterans in Canada) (2026-02 – Present)

• Handle cash float, process payments, and balance register accurately
• Prepare and serve alcoholic and non-alcoholic beverages with consistency and efficiency
• Deliver high-volume service while providing professional customer care
• Process orders using POS system with speed and accuracy during busy shifts
• Maintain a clean, organized bar area and follow safety and sanitation standards

Sales Associate at Style Encore (2025-05 – 2026-04)

• Provide friendly customer service, answer questions, and offer styling advice
• Evaluate clothing and accessories, determine pricing, and complete transactions
• Maintain organized, visually appealing displays by restocking and arranging merchandise
• Support daily operations, including POS use and inventory management
• Stay current on fashion trends to assist customers and select sought-after items

Bartender at Shot Glass Services (2024 – Present)

Provide mobile bartending services for various events, including house parties, socials and weddings. Tailor service to meet to individual guest preferences, ensuring a high level of customer satisfaction. Provide a wide range of cocktails, with specialties including:

• Whiskey sour
• Old Fashioned
• Cesar

Customer Service Representative at St. John Ambulance (2025 – Present)

• Managed the Customer Care email queue by responding promptly and professionally to incoming inquiries
• Handled inbound customer requests via phone, chat, and email to ensure a seamless and positive experience
• Assisted clients with daily SJA account needs, including class registration, product inquiries, payment processing, and troubleshooting
• Updated and maintained accurate customer account and contact information within the CRM system
• Fostered a positive, collaborative team environment while adapting to evolving business needs
• Contributed ideas to improve customer service processes, resolve issues, and increase productivity
• Communicated and escalated complex client concerns to management and team leads as appropriate
• Built and maintained strong customer relationships by addressing inquiries and resolving complaints professionally
• Performed accounts receivable activities, including follow-ups on delinquent accounts