Cher Evon

Engage with customers (via phone, email, or in person) to understand their needs, address concerns, and offer solutions. Ensure high levels of customer satisfaction through proactive support and follow-up. Identify and address customer issues that may lead to cancellation or downgrading of services.

Customer Retention Specialist and Sales - Easyhome - Windsor, ON

(2023-05)

• Engage with customers (via phone, email, or in person) to understand their needs, address concerns, and offer solutions.
• Ensure high levels of customer satisfaction through proactive support and follow-up.
• Identify and address customer issues that may lead to cancellation or downgrading of services.
• Analyze customer data to identify trends, patterns, and opportunities for improvement in retention.
• Collaborate with other teams to develop and implement retention strategies, such as loyalty programs or personalized offers.
• Track and report on key retention metrics, such as customer churn rate, customer lifetime value, and customer satisfaction scores.
• Maintain accurate records of customer interactions, update CRM systems, and assist with other administrative tasks as needed.
• Excellent verbal and written communication skills, including active listening and empathy.
• Problem-solving
• Ability to identify and resolve customer issues efficiently and effectively.
• Proficiency in analyzing customer data to identify trends and patterns.
• Strong customer service skills, including the ability to build rapport and maintain positive relationships.
• Familiarity with sales techniques and the ability to upsell or cross-sell products or services.

Customer Service Representative - She's Hercules - Windsor, ON

(2020-06 - 2020-12)

• Greet guests
• Take phone calls
• Handle correspondence
• Keep reception area clean and well organized
• Answer questions regarding concerns and escalate to manager as needed

Department Manager - No Frills - Windsor, ON

(2017-05 - 2020-01)

• Ensure all merchandise is received during shipments
• Ordering using SAP
• Maintain shelf integrity according to planogram
• Organize/setup warehouse area
• Display changes
• Conduct cycle counts

Sales associate - Cogeco - Windsor, ON

(2017-01 - 2017-05)

• Demonstrate high degree of customer service while processing refunds, exchanges and purchases
• Answer questions regarding merchandise, prices and promotions
• Merchandise presentations
• Financial transactions

Call centre representative - HGS - Windsor, ON

(2016-08 - 2016-12)

• Provide information and assist callers
• Receive 40-90 calls per shift
• Schedule appointments, process orders via credit transactions
• Process applications

Cashier - DollarTree - Windsor, ON

(2015-01 - 2016-06)

• Scan items
• Accept various sorts of payments
• Design advertising signs and displays
• Receive and process incoming stock

Secondary School - Assumption College Catholic HighSchool (2001-09 - 2005-06)