Cherry Hannigan

Dedicated and hard-working professional with diversified experience in hospitality management, cash handling, and custodial operations. Strong leadership and communication skills with excellent organizational abilities. Self-motivated and well-mannered with a drive for product knowledge and customer service excellence. Seeking a management position that will allow utilization of management skills and growth potential.

Slots Head Bank - Century Resort Casino / Century Mile Racetrack

(2014-10)

• Monitor and control vault cash level
• Order money and prepare daily deposit cash
• Control and coordinate all ATM machine and Ticket redemption kiosk cash flow
• Balance all report and reconciliation spreadsheet
• Collect Floats drops in department safe
• Collect cash boxes/cassettes from electronic gaming machines
• Prepare all cash floats for Food and Beverage, Racing, Head cash
• Load monies for TRK cassettes and ATM
• Count and confirms monies collected from slot machines, cashiers float, food and beverage and racing
• Coordinates with departments for all cash needed for the operation
• Working closely with the team to achieve and maintain a high and consistent level of the job
• Working with security and surveillance ensuring that all regulatory policies and procedures are always followed
• Prepare daily schedule for slot count team department

Custodian Charge Hand (Supervisor) - Edmonton Public School Board

(2016-02 - 2022-06)

• Look after Custodian department in the afternoon shift
• Performing heavy cleaning duties
• Maintaining floors including scrubbing, waxing, stripping and refinishing
• Assisting the Head Custodian with the maintenance of the building and mechanical equipment
• Assisting with the security of the building and immediate grounds
• Complying with health and safety programs
• Monitoring the community use of the school during shift and responding to request for assistance

Server - Buffet Royal Carvery / Century Resort Casino

(2014-02 - 2016-06)

• Take order, expedites and serves food and beverage within time guideline
• Clear tables, remove plates ad glasses from designated serving areas, and answering customer questions about menu item
• Responsible for an accurate cash float , stock and inventory
• Provide customer service and suggesting food and drink recommendations
• Looking after customer needs and checking customer satisfaction
• Following the rules in serving Alcohol beverage

Housekeeping manager - The Westin Hotel (Edmonton)

(2012-04 - 2014-01)

• Plan and schedule manpower for daily operation
• Manage housekeeping inventory of supplies and required pars
• Manages activities of the Housekeeping Department at a high quality level by providing required service to rooms, public areas and back of the house, internal and external to the building
• Inspecting all areas regularly to ensure that standards are maintained. Schedule special cleaning programs as required
• Responsible for initiating repair requests for broken/out of service housekeeping product, equipments and fixtures
• Resolving guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special request whenever possible

Executive Housekeeper - Decore Hotels (Tonquin Inn Hotel and Maligne Lodge Hotel – Jasper)

(2010-03 - 2012-04)

• Assisted GM in establishing and implementing all work loads
• Resolving guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special request whenever possible
• Directing and controlling housekeeping operations and staff on the housekeeping department
• Coordinates between housekeeping crews to inspect assigned areas to ensure standards are met
• Managed many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required
• Establish and implement operating procedures and standards
• Inspect areas and vicinities to ensure standard quality are met
• Promotes aggressive hospitality service among all members of the department
• Assisting GM in maintaining a comprehensive program to generate work orders for maintenance department
• Performing all administrative duties for the department including budget control, payroll, scheduling, purchasing of supplies, hiring and performance appraisal
• Ensures the all safety policies and procedures are enforced in the department

Diploma - Office Administration with IT (2021 - 2022-07)