Chi Duong
Office Administrator
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About
I have over 2 years customer service and sales experience working in F&B Industry. I have experience in writing business plans, developing financial projections, researching and analyzing primary and secondary market research.
I have been through lots of business idea competitions and learned from lots of entrepreneurs. One of the best award I have achieved is:
+ Top 10 - VentureQuest Business Idea Competition (2019)
+ Favourite business idea on Facebook (2019)
I can speak 2 languages - English and Vietnamese. I enjoy public speaking and I have experience in presenting to group as large as 100 people.
Experience
Office Administrator
WeCopy Fintech Inc. – Vancouver, BC
March 2023 – August 2023
- Assisting in researching financial market in NA.
- Handling stakeholder requests and issues, customers’ walk-in and calls.
- Scheduling and confirming appointments or meetings.
- Managing and ordering office supplies.
- Assisting with event planning and execution
- Providing administrative support to the management team.
Lulu Island Winery – Richmond, BC
December 2022 – March 2023
- AR, AP, Journal Entries, Bank rec, GST, Payroll.
- Creating & Updating SOPs, improving efficiency of office team.
- Managing email inboxes, customers inquiries and complaints.
- Conducting tours around the estate and wine tastings.
- Providing professional customer service to guests of the winery.
- Answering calls and customers’ inquiries.
Bento Gaming – Calgary, AB
April 2018 – December 2021
- Providing trainings, supervising and co-ordinating staffs.
- Keeping records of customers’ interactions and transactions.
- Resolving customers’ complaints and keeping high satisfaction rate at all the time.
- Maintaining inventories and ordering merchandises.
- Preparing reports on sales volumes, sales channels, conversion rate, employees’ performance, etc.
Education
University of Lethbridge – Calgary, AB
Class of 2022 – GPA: 3.4/4
Bachelor of Business Administration – General Management
Bow Valley College – Calgary, AB
Class of 2020 – GPA: 3.35/4
Diploma of Business Administration – General Management
