Reservations Co-Ordinator - Coast Canmore Hotel & Conference Centre - Canmore, Alberta
(2025-02)
- Maintaining professional and technical knowledge of conference service operations and sales processes.
- Receive and files all group correspondence and make changes to reservations as needed
- Make reservations, processes customer credit and records special billing instructions
- Answer telephone, fax and e-mail requests in a timely fashion for group reservations and information, make changes and cancellations to existing reservations
- Answers high volume of incoming calls
- Accountable for accuracy and communication internally and externally
Guest Services Supervisor - Coast Canmore Hotel & Conference Centre - Canmore, Alberta
(2024-03 - 2025-02)
- Managing check-ins and check-outs
- Coordinating guest requests and room assignments
- Handling guest complaints
- Implementing hotel policies and procedures
- Training staff on company policies and procedures
- Ensuring smooth front desk operations
- Maintaining accurate guest records and documentation
- Working with other hotel departments to ensure a smooth guest experience
- Administering and scheduling staff for each shift
- Assisting guests with disabilities
- Handling cash transactions efficiently.
Guest Services Agent - Coast Canmore Hotel & Conference Centre - Canmore, Alberta
(2023-12 - 2024-03)
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Answering questions and providing recommendations for local restaurants, attractions, and activities.
- Handling guest complaints and resolving any issues that may arise during their stay.
- Communicating with other staff members, including professionals in the housekeeping and maintenance departments, when rooms require their attention or guests ask for assistance.
- Maintaining a record of calls from external individuals and current guests to use for future reference.
Guest Services - Le Meriden & AC Hotels Marriott
(2022-12 - 2023-12)
- Greet guests with a friendly and welcoming demeanor
- Assist guests with check-in and check-out processes
- Answer phone calls and respond to guest inquiries promptly
- Provide information about hotel amenities, services, and local attractions
- Resolve guest complaints professionally and efficiently
- Maintain accurate records and documentation of guest information
- Operate computer systems and software to process payments and reservations
- Ensure a clean and organized front desk and lobby area
- Collaborate with other hotel staff to provide exceptional guest experiences
- Prepare Delta Airline Manifest
Camp Manager - Chirundu Safari Lodges & Camp
(2019-01 - 2022-12)
- Managing the business using skills such as planning, organizing, implementing, monitoring, evaluation and reporting.
- Invoicing clients and stock take.
- Promoting the lodge and ensuring customer satisfaction.
- Greeting and registering guests.
- Answering inquiries pertaining to hotel policies and services, and resolving occupants' complaints.
- Assigning duties to workers, and scheduling shifts.
- Coordinating front-office activities of hotels or motels, and resolving problems.
- Managing staff, controlling inventory of supplies and upholding maintenance of the facility.
