Chiedza Solani

To secure a position as Conductor. Eager to learn, motivated, and committed to delivering customer-friendly and efficient service.

Reservations Co-Ordinator - Coast Canmore Hotel & Conference Centre - Canmore, Alberta

(2025-02)

• Maintaining professional and technical knowledge of conference service operations and sales processes.
• Receive and files all group correspondence and make changes to reservations as needed
• Make reservations, processes customer credit and records special billing instructions
• Answer telephone, fax and e-mail requests in a timely fashion for group reservations and information, make changes and cancellations to existing reservations
• Answers high volume of incoming calls
• Accountable for accuracy and communication internally and externally

Guest Services Supervisor - Coast Canmore Hotel & Conference Centre - Canmore, Alberta

(2024-03 - 2025-02)

• Managing check-ins and check-outs
• Coordinating guest requests and room assignments
• Handling guest complaints
• Implementing hotel policies and procedures
• Training staff on company policies and procedures
• Ensuring smooth front desk operations
• Maintaining accurate guest records and documentation
• Working with other hotel departments to ensure a smooth guest experience
• Administering and scheduling staff for each shift
• Assisting guests with disabilities
• Handling cash transactions efficiently.

Guest Services Agent - Coast Canmore Hotel & Conference Centre - Canmore, Alberta

(2023-12 - 2024-03)

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Answering questions and providing recommendations for local restaurants, attractions, and activities.
• Handling guest complaints and resolving any issues that may arise during their stay.
• Communicating with other staff members, including professionals in the housekeeping and maintenance departments, when rooms require their attention or guests ask for assistance.
• Maintaining a record of calls from external individuals and current guests to use for future reference.

Guest Services - Le Meriden & AC Hotels Marriott

(2022-12 - 2023-12)

• Greet guests with a friendly and welcoming demeanor
• Assist guests with check-in and check-out processes
• Answer phone calls and respond to guest inquiries promptly
• Provide information about hotel amenities, services, and local attractions
• Resolve guest complaints professionally and efficiently
• Maintain accurate records and documentation of guest information
• Operate computer systems and software to process payments and reservations
• Ensure a clean and organized front desk and lobby area
• Collaborate with other hotel staff to provide exceptional guest experiences
• Prepare Delta Airline Manifest

Camp Manager - Chirundu Safari Lodges & Camp

(2019-01 - 2022-12)

• Managing the business using skills such as planning, organizing, implementing, monitoring, evaluation and reporting.
• Invoicing clients and stock take.
• Promoting the lodge and ensuring customer satisfaction.
• Greeting and registering guests.
• Answering inquiries pertaining to hotel policies and services, and resolving occupants' complaints.
• Assigning duties to workers, and scheduling shifts.
• Coordinating front-office activities of hotels or motels, and resolving problems.
• Managing staff, controlling inventory of supplies and upholding maintenance of the facility.

Diploma - Project Management (2024)

High School Diploma - Chaplin High School (2009)

ICDL Silicone Valley College (2010)

Swiss Hotel Management School (2010 - 2015)